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Jetbook Color  XML
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nerve_net



Joined: 11/12/2011 16:09:19
Messages: 45
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jfmonllor wrote:Hello

I work in University in Spain. I bought a JBC on May 1st. This unit arrived with the battery damaged. It run out in less than of a day. After having problems in order to send the unit back with FedEx (I had to drive 200 km in order to send the unit from a FedEx office in Valencia) , a new brand unit was delivered to me on May 30th. When pick up the unit and I tested it just unwrapped from the box I noticed that the software does not respond when I tap with the stylus on the screen. The software detects that I remove the stylus from the socket, and also the blue light turns on when I tap with the stylus on the screen but the software does not respond. The engineering deparment of Ectaco is working on that without results since then, and I have not idea about how I can fix this problem.

I am a little disapointed with this product that has not been working correctly since the University bought it two months ago. Anybody had the same problem with the stylus? I tried to restart, reset and all these things without results. Only once I restarted the device the stylus began to work correctly, but that was only for a few minutes. After that, the problem appeared again and I cant use the stylus. A lot of functions are only available with it and at the moment I can't use the device with its fully capability.

Plataform: 49.37.509
r1302 Spanish 1257


You should contact Ectaco support at Ectaco's website, they guide through the RMA process.
jfmonllor



Joined: 06/07/2012 15:42:34
Messages: 10
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I have contact with them already. But they say that the engineering department is trying to fix the problem since end of Juny.

Dino



Joined: 06/10/2012 16:08:31
Messages: 2
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Jerry wrote:
Dino wrote:I can't connect my device to my WiFi net. I'm from Chile and I don't know if I have something to do with my connection or with my jetbook color.
I'll be thankful if you can help me to resolve this problem.


Hey,

Thanks for the message, can you tell me what version of the jetBook color you have? It will be in the settings and device info area.

Also, can you see the wireless networks? Or you cant see them and cant connect to them either?


yes I can see the wireless connection and when I try to connect after enter the password it gives me the message "connection failed" I already change the password imagining that was the problem and it still giving me the same response.
The info about my device is Plataform revision: 49.37.509 r1302 Spanish 1257
if you need any aditional information Ill be pleasured to answer
expecting about your answers
Dino
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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Dino wrote:
Jerry wrote:
Dino wrote:I can't connect my device to my WiFi net. I'm from Chile and I don't know if I have something to do with my connection or with my jetbook color.
I'll be thankful if you can help me to resolve this problem.


Hey,

Thanks for the message, can you tell me what version of the jetBook color you have? It will be in the settings and device info area.

Also, can you see the wireless networks? Or you cant see them and cant connect to them either?


yes I can see the wireless connection and when I try to connect after enter the password it gives me the message "connection failed" I already change the password imagining that was the problem and it still giving me the same response.
The info about my device is Plataform revision: 49.37.509 r1302 Spanish 1257
if you need any aditional information Ill be pleasured to answer
expecting about your answers
Dino


Hi Dino,

Thanks for the message. Ok so the devices sees the network which is a good thing. Lets try to rule a few more things out of the equation.

1) Is is possible you can shut the router password off temporarily and try to connect (do this at your own discretion).
2) Also , if you or a friend has another router can you try to connect to that?

This will eliminate the possibility of some security settings blocking you or an incompatibility with the router type.

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
jwillibald



Joined: 05/23/2012 18:19:33
Messages: 7
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Hi Jerra and all,

I´ve updatet my JBC to the newest russian FW, but I still got a problem with the zoom mode if I read my pdf files.
When I change to zoom mode ( 80, 100 or 120% , it doesn´t matter ), it is not possible to go to the next page without going back to normal zoom mode.
thats not very funny, because it interrupts the way of reading.
The same thing happens in landscape mode.
So, if you want to read your books in landscape, because you want larger characters, it is not possible without entering the menu if you want to jump to the next page.

Hope someone can teach me how to solve this,

Greets
John
Carolyn



Joined: 07/15/2012 15:09:56
Messages: 1
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Hello everyone! I am currently in grad school and am interested in buying the jet book color to read PDF academic research articles and key* I want to be able to mark them up and have any markings not erase. Plus I want to use it for reading for fun.
Can someone tell me how happy they hare with how the device handles PDF's?
Plus I'm concerned about the internet browser problems I've been reading about.
Will I be able to download books to read? Not text books.
brianbarian


[Avatar]

Joined: 02/09/2012 15:36:31
Messages: 27
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In landscape you have to double tap with the stylus to go to the next page.

jwillibald wrote:Hi Jerra and all,

I´ve updatet my JBC to the newest russian FW, but I still got a problem with the zoom mode if I read my pdf files.
When I change to zoom mode ( 80, 100 or 120% , it doesn´t matter ), it is not possible to go to the next page without going back to normal zoom mode.
thats not very funny, because it interrupts the way of reading.
The same thing happens in landscape mode.
So, if you want to read your books in landscape, because you want larger characters, it is not possible without entering the menu if you want to jump to the next page.

Hope someone can teach me how to solve this,

Greets
John
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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Carolyn wrote:Hello everyone! I am currently in grad school and am interested in buying the jet book color to read PDF academic research articles and key* I want to be able to mark them up and have any markings not erase. Plus I want to use it for reading for fun.
Can someone tell me how happy they hare with how the device handles PDF's?
Plus I'm concerned about the internet browser problems I've been reading about.
Will I be able to download books to read? Not text books.


Hi Carolyn,

Thanks for the message, i just responded to your email also! When you annotate it will stay in your PDF until you hit the erase button.

Right now the JBC does not have a traditional browser for going online. It does have Wi-Fi and a new program called Atom Pub. You can put books on your network and download them wirelessly. The purpose of this is more for schools who have a few hundred jetBooks and have to add the same book to all of them.

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
fabricas



Joined: 07/24/2012 01:56:47
Messages: 4
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Hi Jeery,

I found that Mark for Summary function is really helpful to reading textbooks whenever I want to take note important points. However, at some points, they are hard to understand and necessary to write down my own explaining near them and unfortunately there's no edit function in Show Summary that I cannot write notes near them.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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fabricas wrote:Hi Jeery,

I found that Mark for Summary function is really helpful to reading textbooks whenever I want to take note important points. However, at some points, they are hard to understand and necessary to write down my own explaining near them and unfortunately there's no edit function in Show Summary that I cannot write notes near them.


Hi,

Thanks for the message, that would be an interesting feature. Something where you can mark for summary and then annotate the summary. You can basically take notes on the parts you summarized.

I will pass your idea to development, hopefully they share the same excitement for this idea as you and i. Thanks for the feedback!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
m0rdant



Joined: 05/04/2012 00:23:48
Messages: 24
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Is it possible to order a replacement stylus? I've lost mine. Not having any luck looking online so far.

Thanks.
fabricas



Joined: 07/24/2012 01:56:47
Messages: 4
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Hi, Jerry

Sorry bother you again, but these bugs really annoy when I marked a sentence from a textbook for summary, then I checked Show Summary to see what I have marked, one syllable, sometimes two syllables were omitted, and two words were combined together frequently. In fact, I marked a sentence, "knowledge management system can use your company's intranet as its front end, but one should never be mistaken for the other." then when I checked Show Summary, first syllable of knowledge that was "k" was omitted, and "be" and "mistaken" were combined together as "bemistaken". The marked sentence was displayed like this, "nowledge management system can use your company's intranet as its front end, but one should never bemistaken for the other". This occurred frequently when I marked sentences for summary. Besides, when I closed a textbook.pdf, a message sometimes popped up like this, "Application fbreader.exe encountered a serious error and must shut down". Then, I reset the Jetbook Color, but the problems still occur sometimes. I don't know how to fix, please help.


Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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fabricas wrote:Hi, Jerry

Sorry bother you again, but these bugs really annoy when I marked a sentence from a textbook for summary, then I checked Show Summary to see what I have marked, one syllable, sometimes two syllables were omitted, and two words were combined together frequently. In fact, I marked a sentence, "knowledge management system can use your company's intranet as its front end, but one should never be mistaken for the other." then when I checked Show Summary, first syllable of knowledge that was "k" was omitted, and "be" and "mistaken" were combined together as "bemistaken". The marked sentence was displayed like this, "nowledge management system can use your company's intranet as its front end, but one should never bemistaken for the other". This occurred frequently when I marked sentences for summary. Besides, when I closed a textbook.pdf, a message sometimes popped up like this, "Application fbreader.exe encountered a serious error and must shut down". Then, I reset the Jetbook Color, but the problems still occur sometimes. I don't know how to fix, please help.




Hi,

Thanks for the message can you let me know the following.
-WHat firmware version are you using (you can check in settings in 'device info'
-Do these issues always happen with a PDF book?
-Have you tried it with more then one book and if so does it happen with many of them?

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
fabricas



Joined: 07/24/2012 01:56:47
Messages: 4
Offline

Hi,

Thanks for the message can you let me know the following.
-WHat firmware version are you using (you can check in settings in 'device info'
-Do these issues always happen with a PDF book?
-Have you tried it with more then one book and if so does it happen with many of them?

Hi, Jerry

Thanks for reply.
- My Jetbook's firmware: Platfrom revision: 49.37.509 r1580 Spanish 1543
- Yes for PDF book, but I'm not sure for djvu, epub, mobi, and other types of book because my textbooks are PDF files. Moreover, I observed that after I read a PDF book about a half day after that I keep my jetbook standby a few hours then I come back and click go back button to exit the PDF book, the message always pop up like this: "Application fbreader.exe encountered a serious error and must shut down".
- Of course, I tried with several PDF books already and the issues always happen the same way like this: when I mark 20 different sentences, the issues happen at lease 13 to 14 sentences. You know, when I mark a sentence then I check Show Summary and I see no issues, I'm really glad, but when I mark one more sentence then I check Show Summary to make sure the issues no longer happen and I see the issues still happen.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

fabricas wrote:
Hi,

Thanks for the message can you let me know the following.
-WHat firmware version are you using (you can check in settings in 'device info'
-Do these issues always happen with a PDF book?
-Have you tried it with more then one book and if so does it happen with many of them?

Hi, Jerry

Thanks for reply.
- My Jetbook's firmware: Platfrom revision: 49.37.509 r1580 Spanish 1543
- Yes for PDF book, but I'm not sure for djvu, epub, mobi, and other types of book because my textbooks are PDF files. Moreover, I observed that after I read a PDF book about a half day after that I keep my jetbook standby a few hours then I come back and click go back button to exit the PDF book, the message always pop up like this: "Application fbreader.exe encountered a serious error and must shut down".
- Of course, I tried with several PDF books already and the issues always happen the same way like this: when I mark 20 different sentences, the issues happen at lease 13 to 14 sentences. You know, when I mark a sentence then I check Show Summary and I see no issues, I'm really glad, but when I mark one more sentence then I check Show Summary to make sure the issues no longer happen and I see the issues still happen.


Hi,

No problem at all. You do have the newest firmware version.

I would recommend to reinstall the firmware, however we are (unofficially) releasing a new one within the next 7-14 days. I would wait until it is released and then install that. It should clear up this issue. When the firmware update is released it will be posted here http://www.jetbook.net/update/jetbookcolor

I ask about the PDF books because sometimes a corrupt book can create an issue, which does not seem like the case here.

After the firmware is released and you update it let me know how everything runs!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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