product replacement

This message was edited 2 times. Last update was at 05/24/2007 04:20:39

One year ago I bought an EE586HT(the most advanced translator)and I paid it 499.95 + $30. In less than one year it brake down so I sent it back to ectaco for repair in December 2006.
I've been advised that the repair would take between 6-8 weeks but after all these months I didn't receive it yet and when I ask provisional dates and/or manager contacts I don't receive any updates. It seems my unit has disappeared ! I don't think it's serious. Do you?
At last, I've reviewed the technical specification of my unit and the newer version and very few things have been introduced : human voice and colour display....
Other basic and important features that you may find for free on babelfish or elsewhere offer much more than that.
I strongly believe that an electronic translator needs irregular verbs, tenses and the chance to translate entire phrases and not only single words.Don't waste your money!

This message was edited 1 time. Last update was at 04/20/2007 02:30:40

Dear Friend,

Seems we did not receive your device.
You should contact your shipping company regarding this issue.

Should you need any personal assistance, please contact me at sales@ectaco.com and feel free to call at 1-347-728-1354

I hope you are joking....I start to think that you are unable to repair my unit and that now you are trying to find a solution to avoid losing money or repair my unit!?
I've sent the unit in December 2006!I didn't trust ectaco and I'm still not trusting you so I've sent it as a special delivery within insurance and you signed to receive the package.
Also, I always dealt with Ingrid Owen who confirmed me the unit has been received and that they are repairing it. I'd like to know...who's repairing it?What about updates and deadlines(as the 6-8 weeks were not met!). I asked Ingrid those two questions and her reply is always:
We can't rush the repair process....Do you think it's correct/professional?Would you accept this reply?
Now, could you please check again about my unit?Should you wish I still have all the emails between me and Ingrid Owen which are proving everything I'm saying

Sorry, for misunderstanding.
I’ll check everything and advise you shortly.

Dear Friend,

We sent you the replacement.