I ALSO can't register my software

I see many people have the same problem.
My purchase number is ES-238911
I've bought FOUR PRODUCTS and I've received the links and the "keys" lingvosoft-dictionary-pkpc-spachi(trad)-nt-41, lingvosoft-phrasebook-pkpc-spachi(mromo)-t-24, lingvosoft-phrasebook-pkpc-spachi(mtrad)-t-24 and lingvosoft-picturedictionary-pkpc-spachi(mtrad)-nt-13.
Same as I read from other people, my software works but I can't register. It has no option to look for the registration file, it begins a search but without results.
I've edited the files and compared with the information in "About" in software and it's same product and same version, but I can't register.
I travel to China very soon, today, and I think I will have no translators for my travel, so if that happens I want my money back.
I've readed other posts and I see no solutions so I think there is something wrong in your software.
I hope at least you can answer fast.
Thank you in advance
Jordi Santos

Dear Jordi,

Please forward this information along with the the registration key files to our tech support at support@ectaco.com

Please make sure to include your order reference number and a full name of the ordered product.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com