NEW EK800 -- 2 problems

Hi purchased a brand new EK800 translator around 1 and a half weeks ago, the product is sensational but i have 2 problems with it.

The battery doesnt not stay charged for long and runs out quite quickly while in use, even after it is charged to a fully Green Light, secondly the time will not stay set, it is constantly resetting itself to 12am, I have spoken with a sales rep named greg and he suggested i call a support phone number, but im located in Sydney Australia and would prefer not to rind an overseas number so he suggested i use this forum and ask one of the support guys on this forum?? could there be something wrong with the battery? it is brand new so im a little worried

Thanks for your time

Dear Friend,

Please send the unit back to us for replacement.

Please review our warranty & return policy at https://www.ectaco.com/company/terms_and_conditions
In case more questions arise please contact our New York office. They will provide answers to your questions and explain our return and warranty policy to you.

ECTACO, Inc.
Ectaco Corporate Center
31-21 31st Street,
Long Island City, NY, 11106
Toll Free: +1-800-710-7920
Phone: +1-718-728-6110
Fax: +1-718-728-4023
mailto: Mikalai@ectaco.com

Alexi

Thank u for your reply

I am in Australia, is the address above you gave the same address where i should send the unit for replacement?

thanks again.

Yes, you should send to this adress