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Did have the unit now I don't have  XML
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[Post New]07/17/2012 05:33:17
    Subject: Did have the unit now I don't have
[Up]
bradley beckett



Joined: 05/12/2012 07:29:01
Messages: 3
Offline
My Name is Bradley Beckett from australia.
I bought a Partner EC900 chinese talking electronic dictonary and audio phrase book
I bought this in May 07/05/2012 Invoice einv-285873
I had a problem with it and sent back to you in June The RMA number was 206- ABH-481093
So far I have not had any response or email from your company as to what has happened to the unit
I don't have it why?

Regards Bradley Beckett
[Post New]07/17/2012 11:29:10
    Subject: Did have the unit now I don't have
[Up]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline
bradley beckett wrote:My Name is Bradley Beckett from australia.
I bought a Partner EC900 chinese talking electronic dictonary and audio phrase book
I bought this in May 07/05/2012 Invoice einv-285873
I had a problem with it and sent back to you in June The RMA number was 206- ABH-481093
So far I have not had any response or email from your company as to what has happened to the unit
I don't have it why?

Regards Bradley Beckett


Hi,

Thanks for the message and sorry to hear of the delay. I just forwarded your message to the folks in customer service so you should received a response from them within 24-48 hours.

It is 100% essential you check you junk mail and your spam mail folders to make sure emails are not getting caught up there.

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
[Post New]08/09/2012 03:43:38
    Subject: Re:Did have the unit now I don't have
[Up]
bradley beckett



Joined: 05/12/2012 07:29:01
Messages: 3
Offline
Inc. Order# AU-270561
To whom It may concern
I have sent to an email with my details on getting my unit that is under warranty sent back to me.
I purchased this unit in May and I have not been able to use it because I don't have it.
I 'm getting little response from your company as when you will deliver it back to me.

I have sent my credit card details via the paypal email you set up for me.
I would like to know what is happening.
Regards Bradley Beckett
[Post New]08/09/2012 11:18:49
    Subject: Re:Did have the unit now I don't have
[Up]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline
bradley beckett wrote: Inc. Order# AU-270561
To whom It may concern
I have sent to an email with my details on getting my unit that is under warranty sent back to me.
I purchased this unit in May and I have not been able to use it because I don't have it.
I 'm getting little response from your company as when you will deliver it back to me.

I have sent my credit card details via the paypal email you set up for me.
I would like to know what is happening.
Regards Bradley Beckett


Hi,

Thanks for the message, please make sure to correspond with support@ectaco.com and they should be able to help you with everything.

Also, i will inform them of your situation. I will have them pay attention to their spam folder in case your emails are going there.
Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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