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Partner E15T800  XML
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[Post New]12/28/2006 19:43:41
    Subject: Partner E15T800
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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I have recently purchased an Ectaco Partner PW800. Unfotunately, I have spent most of the Christmas period trying to install languages from the cd onto the device, but to no avail.

I can't find anything in the instructions or on the website to explain how to install languages.

Can somebody please explain how to do this?

Thanks,

J Burgess.

This message was edited 1 time. Last update was at 01/08/2007 04:21:48
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[Post New]12/29/2006 05:57:42
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Dear Julia,

Actually, this CD contains software for Windows, Pocket PC and Palm OS.
It does not contain any dictionaries for the PW800.

Please feel free to contact support@ectaco.com with any other questions.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
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[Post New]01/05/2007 17:36:15
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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Hi,

I've emailed you a couple of times but have not received any replies. Since I received a reply to my last post on this forum, I thought I'd try this way again.

As this forum limits the amount of text that can be written in each post, my email is included in the following post..............
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[Post New]01/05/2007 17:46:45
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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Hello Alex,

Thanks for replying to my post on the forum regarding the Ectaco Partner E15T800 (PW800).

If the languages aren’t included on the cd and they are not on the memory card or already loaded onto the device, I take it that I cannot use the device for its intended purpose?

..........

continued in next post.........
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[Post New]01/05/2007 17:48:22
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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The Ectaco website states and I quote… “The ECTACO Partner E15T800 Talking Electronic Dictionary and Travel Audio PhraseBook is a powerful multilingual travel companion.....This one-of-a-kind device includes both sophisticated speaker independent speech recognition system that lets it understand what is said to it in Arabic, Czech, English, French, German, Hebrew, Italian, Polish, Russian, Spanish, Thai, Ukrainian..... this extraordinary Audio Travel PhraseBook also includes cutting edge Arabic, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian and Spanish voice synthesis powered by the latest TTS (Text-to-Speech) technology in its collection of essential tools”.

...........

continued in next post..............
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[Post New]01/05/2007 17:49:25
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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This description heavily suggests that the device includes all the languages listed, hence the languages cd that I received with the device. This suggestion also reinforced by the memory card reader I received with the device, which I assumed was to be used in conjunction with the cd to transfer languages onto the device.

I might be wrong, but it now seems that I have been badly misled. Can you tell me how I am supposed to use the device?

Regards,

Julia Burgess.
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[Post New]01/08/2007 04:21:13
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alexi



Joined: 03/03/2006 08:28:51
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Dear Julia,

We are talking about two different cases.

The E15T800 is a multilingual dictionary. It includes all software dictionaries for all these languages on MMC card.
A Bonus CD with software for Windows, Pocket PC and Palm OS comes with the E15T800.

Please contact support@ectaco.com in case you have difficulties with switching languages in E15T800.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
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[Post New]01/08/2007 07:03:37
    Subject: Frustrated!
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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You've asked me to contact you before and I didn't receive a reply to any of my emails.

You know what my problem is - there are no other languages on the device (except for Thai). I cannot switch between languages because there aren't anymore languages.

Could you please just tell me what I need to do? Otherwise I will have no other option but to claim my money back.

I'm going to also send this post to you by email but will leave it on here just in case you don't reply to me again.

Thank you.

Julia Burgess.
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[Post New]01/11/2007 03:47:42
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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You need to use the Flag icon to change the pairs of languages when you are in the "Dictionaries" section or switch on the unit after reset.

Our support team already sent you the mail with screenshot how to perform that.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
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[Post New]01/14/2007 08:40:00
    Subject: Frustrated!
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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I've tried using the flag icon to change the pairs of languages but there is only English-Thai dictionary. No other dictionaries exist on the device. I have also tried resetting the device but this doesn't work either. I'd already tried all this plus many other things a couple of weeks ago.

Also, no-body has sent me any email with the screenshot of how to perform this so I don't know what has happened there.

Do you have any other suggestions?

Julia.
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[Post New]01/15/2007 04:06:10
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Dear Julia,

I forwarded your issue to our Support Team.
They will contact you today and help you.

For sure, we will exchange the device in case of some problems.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
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[Post New]01/15/2007 06:39:20
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Dear Julia,

We sent several e-mails with screenshot to you.
Seems you do not receive them.

Please check your Bulk folder and provide another e-mail adress.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
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[Post New]01/15/2007 12:58:22
    Subject:
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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I'm not having any problems receiving emails from anyone else.

It sounds like you haven't got the correct address. Can you please try BOTH of these email addresses:

pigpen@zoom.co.uk
pigpenprod@hotmail.com

Thanks,

Julia.
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[Post New]01/16/2007 01:24:20
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Dear Julia,

We sent it today to both e-mails.
Did you receive it?
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
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[Post New]01/17/2007 12:29:50
    Subject:
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JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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Yes, I received your email with the screenshot.

There is definitely no 'flag' icon on the screen of the device.
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