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firmware upgrade help and questions  XML
Forum Index » jetBooks
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domundo



Joined: 07/27/2010 08:57:03
Messages: 8
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Hello
anybody can't help me?
thanks
alessandro
[Email]
Oneman728



Joined: 07/20/2010 08:25:24
Messages: 6
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I have a JBL but I had a similar problem. the trick I found is to use a Pen to Hold the Right arrow. and place the unit on a table.

So when you press the buttons the way the instructions say it tends to work.

the placement of the Buttons make it hard to press both at same time. especially if you have large hands.

[Email]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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domundo wrote: Hello
thanks for your answer: my jetbook is not the lit model but the standard model, so the batteries is not the AA or AAA models.
I'm sure that I press the two buttons(power and right arrow) in the very same time. I try to press them also in different times, first one and last the other: some time the first wa the power button and sometimes the firs was the arrow key.Also the green light start to lights and after few seconds switch off.
There is a pc-based software that could format the firmware of the device, without press the two buttons?
thanks and regards
alessandro


Hey Alessandro,

Ok so this is a jetBook (regular model). No right now the only way i know to enter the firmware update screen is to press the on/off and right arrow key.

Did you try to get into the diagnostics screen? Press reset. Then hold "on/off", "zoom" and "menu" buttons. When device powers on let go of "on/off". When diagnostics menu appears let go of "zoom" and "menu.

Pl

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
domundo



Joined: 07/27/2010 08:57:03
Messages: 8
Offline

Hey Alessandro,

Ok so this is a jetBook (regular model). No right now the only way i know to enter the firmware update screen is to press the on/off and right arrow key.

Did you try to get into the diagnostics screen? Press reset. Then hold "on/off", "zoom" and "menu" buttons. When device powers on let go of "on/off". When diagnostics menu appears let go of "zoom" and "menu.

Please let me know if you can enter this diagnostics menu.






Hello
thanks for answers: I tried to get into the diagnostic screen and the first time I entered. After I gone out from the diagnostic, the reader is dead! When i switch on the jetbook, I can see the lcd screen "black" and it's impossible to make anything. You can see the jpg in the link below:

http://www.iouppo.com/lite/pics/f3f2481cfdda3477671a3344cd5a0a40.JPG

(the date in the photo is wrong because I change the batteries of camera and I made a restore to the factory default)
It's impossible to switch off unless I press the r
[Email]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

domundo wrote:

Hello
thanks for answers: I tried to get into the diagnostic screen and the first time I entered. After I gone out from the diagnostic, the reader is dead! When i switch on the jetbook, I can see the lcd screen "black" and it's impossible to make anything. You can see the jpg in the link below:

http://www.iouppo.com/lite/pics/f3f2481cfdda3477671a3344cd5a0a40.JPG

(the date in the photo is wrong because I change the batteries of camera and I made a restore to the factory default)
It's impossible to switch off unless I press the reset button: if I try to press in the same time the power button and the arrow key, the reader doesn't do anything. What's happen to the reader? It's phisically damaged or it's a simple error in the software?
thanks and regards
alessandro



Hey Alessandro,

Unfortunately it looks like there may be a hardware defect with the product. If it is still under warranty you can have it replaced. You would need to call 718-728-3

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
domundo



Joined: 07/27/2010 08:57:03
Messages: 8
Offline



Hey Alessandro,

Unfortunately it looks like there may be a hardware defect with the product. If it is still under warranty you can have it replaced. You would need to call 718-728-3605 or email phil@ectaco.com. They can check if the device is still under warranty and issue an RMA number for return.

You can try these things but if they do not work it needs to be replaced.
{NOTE: Battery should be fully charged first. NO SD card in the device.}
1) Try to get into the firmware upgrade screen with on/off and right arrow.
2) Try to get into the diagnostics screen. (details on my last post).
3) Try to defrag the unit. Connect to PC. go to "My computer" on your PC. right click on (f:) removable disc or whatever disk letter the jetBook is on. Then click tools tab. Then "defragment now"
4) Same thing as above but click on "check now" under error checking.

Let me know if any of this works. If not please contact tech support for replacement.

Hope this helps.

This message was edited 1 time. Last update was at 07/31/2010 13:50:26

[Email]
djharkavy



Joined: 12/22/2009 21:40:49
Messages: 56
Offline

Oneman728 wrote:I have a JBL but I had a similar problem. the trick I found is to use a Pen to Hold the Right arrow. and place the unit on a table.

So when you press the buttons the way the instructions say it tends to work.

the placement of the Buttons make it hard to press both at same time. especially if you have large hands.



I hold the device upside down and then I can push the button with one hand and hold the arrow with the other...

I hold it past the point where the Jetbook Lite logo comes up until it goes into the firmware update mode.
[Email]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

domundo wrote:


hello
thanks for answer:without sd card, I made a defrag of the memory, but it was a very long operation. Windows doesn't recognize the device for many times, I plug and unplug the usb cable to the pc many times, reset the device and finally the windows explorer mounted the reader disk.
I try to enter in the firmware update menu, but I cannot. I can get into the diagnostic menu, where there are 16 options: display info, lcd, key test, sd card test, ...., wifi test is the last option.
I try lcd (ths screen begins very dark and there are a report like ms-dos, where there are not error message, I think); I try key test and it's all ok, I didn't try anymore.
What kind of test I could try, to be sure that the reader has the hardware ok?
thank and regards
alessandro



Hey Alessandro,

Thanks for the question.

If your jetbook is having problems connecting to your pc:
-Try connecting to a different pc.
-Try connecting to the same PC but a differ

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
domundo



Joined: 07/27/2010 08:57:03
Messages: 8
Offline

Hey Alessandro,

Thanks for the question.

If your jetbook is having problems connecting to your pc:
-Try connecting to a different pc.
-Try connecting to the same PC but a different USB port
-Make sure the jetBook is charged over 50%.

When you get into the Diagnostics menu try this. Put in the SD card, go to #13 and click reflash NOR. Next go to #7 restore factory default.

Also did you try checking the JetBook hard drive for errors? Connect to PC. go to "My computer" on your PC. right click on (f:) removable disc or whatever disk letter the jetBook is on. Then click tools tab. Then "check now" under error checking.

This might help but that picture is still making me think this is a hardware problem.

Please let me know if anything works.







Hello and sorry for my delay, due to the work!

thanks thanks thanks thank!!!!

Finally the reader goes ok and it has the 35 version of firmware.
I reflash the NOR and after restored the factory def
[Email]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Hey alessandro,

Glad to see everything is in working order. If you have any other difficulty using the jetBook please feel free to ask!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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