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WARNING on JBL Firmware v.15G  XML
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ronouel



Joined: 12/15/2009 05:41:53
Messages: 76
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I flashed from 15D to 15G yesterday, and wound up flashing back to D again. I should have evaluated G before posting that it was available, since Ectaco seems to have no quality control. It looks like the back flash was successful, but I have not done a full evaluation yet.

The problem with G, at least on my JBL, is that if you enter the machine from the main menu (Books Pictures Settings screen) and open a book, it has lost the page number where you left off, opening on page one, and it resets the font size to 16 no matter where you had it set. I did not need to look any further to see what else it does.

Nice work Ectaco! After waiting since the last firmware update in January, this is what we get.

Also I ran into this post where a user claims his unit froze on version D.

https://www.ectaco.com/ectaco-posts/list/19895.page

D was supposed to be the version that fixed this problem. I have been using mine with D without issue, but now I don't trust it.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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ronouel wrote:
I flashed from 15D to 15G yesterday, and wound up flashing back to D again. I should have evaluated G before posting that it was available, since Ectaco seems to have no quality control. It looks like the back flash was successful, but I have not done a full evaluation yet.

The problem with G, at least on my JBL, is that if you enter the machine from the main menu (Books Pictures Settings screen) and open a book, it has lost the page number where you left off, opening on page one, and it resets the font size to 16 no matter where you had it set. I did not need to look any further to see what else it does.

Nice work Ectaco! After waiting since the last firmware update in January, this is what we get.

Also I ran into this post where a user claims his unit froze on version D.

https://www.ectaco.com/ectaco-posts/list/19895.page

D was supposed to be the version that fixed this problem. I have been using mine with D without issue, but now I don't trust it. [/qu
ronouel



Joined: 12/15/2009 05:41:53
Messages: 76
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That is correct. Read a book (or 3 at a time like I do). Change batteries when they are depleted and go back to reading. After a battery change when you restart you MUST go through the main menu and select Books. Now open any of the books you were previously reading and they all open on page 1, font size 16. Amnesia.

I did not think my previous post was that difficult to understand.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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ronouel wrote:That is correct. Read a book (or 3 at a time like I do). Change batteries when they are depleted and go back to reading. After a battery change when you restart you MUST go through the main menu and select Books. Now open any of the books you were previously reading and they all open on page 1, font size 16. Amnesia.

I did not think my previous post was that difficult to understand.


Hey,

Thanks for your patience, sorry i didn't see anywhere in the last post about removing batteries, i just wanted to make sure your symptoms exactly.

When you remove the batteries or update the device it is essentially performing a "master reset" of the device. It will not delete any books but you will lose your place in the current book and it will put your font size back to the default.

Try this:
-When changing the batteries plug in the JBL into your computer so it has a power supply. Change batteries ( i have never tested this b4)
- Bookmark the last page you
ronouel



Joined: 12/15/2009 05:41:53
Messages: 76
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Jerry- No I did not specifically mention changing batteries- I did mention entering the device from the main menu. Changing batteries happens to be one operation that REQUIRES you to start at the main menu instead of just coming out of sleep mode and being already in a book that was open when you shut it off.

The business of doing a "master reset" as you call it may be the case with the G firmware but was NOT the case in the 4 previous firmware versions I have used. If it is the new norm, it is a bad one. If I have been reading 3 different books and need to change batteries when away from my computer- at the dentist's office or on a camping trip for example, I will lose the page locations where I left off in all 3 books and revert to a font size I did not select. If this behavior exhibited by firmware version G was an oversight (mistake), why not just admit it and fix it. If it was a deliberate choice, IMHO it was a stupid one. Why don't you guys hire some competent programmers?
djharkavy



Joined: 12/22/2009 21:40:49
Messages: 56
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Jerry wrote:
ronouel wrote:That is correct. Read a book (or 3 at a time like I do). Change batteries when they are depleted and go back to reading. After a battery change when you restart you MUST go through the main menu and select Books. Now open any of the books you were previously reading and they all open on page 1, font size 16. Amnesia.

I did not think my previous post was that difficult to understand.


Hey,

Thanks for your patience, sorry i didn't see anywhere in the last post about removing batteries, i just wanted to make sure your symptoms exactly.

When you remove the batteries or update the device it is essentially performing a "master reset" of the device. It will not delete any books but you will lose your place in the current book and it will put your font size back to the default.

Try this:
-When changing the batteries plug in the JBL into your computer so it has a power supply. Change batteries ( i have never tested this b4)
- Bookmark the l
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Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Hey Ronouel and djharkavy,

So the 15D allowed you to remove the batteries and when you put them back in your font size was maintained and so was the place in all of the books you were reading.

Now with the 15G when you remove the batteries your font resets and so does your place in all of your books? (as you can tell I'm not tech support)

If this is the case it sounds like something that should be able to be fixed. Please let me know if i understand this correct and i will speak to the design team as well as the programmers.

Thanks for the help pointing this out guys, we rely heavily on customer feedback to make everything better!


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
djharkavy



Joined: 12/22/2009 21:40:49
Messages: 56
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Yes, that is exactly correct.

When I used 15d, and I changed the batteries, I had to navigate back to the book, but my place was held. This was true of multiple books.

Having upgraded to 15g, if I change the batteries I lose all that information (although it keeps bookmarks)

If I switch books using recent readings, it retains the information, but if I go up to the main menu (Books, Images, Settings) it goes back to the first page and font size 16.

Using the bookmark takes me to the right page, but still font size 16. I am not sure, but I think the older version would set the font size to what it was when the page was bookmarked.

It would also be good if there were some form of release notes with the firmware upgrades, so that we knew what to look for after upgrade and were able to tell if it worked or not.

Beta testing with some of your users as volunteers would also be a good idea. I would be willing to beta test firmware and I am sure that others would as well.
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Numbr6



Joined: 06/30/2010 12:52:10
Messages: 19
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Jerry,

You don't even have to remove the batteries for this problem to surface. I put the "G" upgrade on my JBL and later read a book on it. I was on page 135 of the book with font size of 18. Reading about this problem, I returned to the main JBL menu and then followed the menus back to the book I was reading. The book was back on page 1 and the font size was changed to a font size of 16.

This is a major bug that needs to be resolved quickly. Under the previous firmware version I never had a problem with the JBL remembering where I was in a number of books and it never changed the font size I selected. I would recommend you remove this version from your site as soon as possible until this issue is resolved. Also, could you add release notes to your updates so we know what the firmware upgrade is specifically meant to improve?

Thanks for your prompt attention to this matter. The JBL is a great device, but the latest firmware was very poorly tested before being released

This message was edited 2 times. Last update was at 06/30/2010 15:59:07

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ronouel



Joined: 12/15/2009 05:41:53
Messages: 76
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I second numbr6's recommendation- take the G firmware update down until it is fixed and hopefully renamed H or something so there is no confusion.

People have been clamoring for release notes as long as I have had my Jetbook (8 months) and maybe a whole lot longer, and Ectaco resolutely refuses to change their policy. How does this square with your contention that you listen to your customers?

This message was edited 1 time. Last update was at 06/30/2010 14:15:05

Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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ronouel wrote:I second numbr6's recommendation- take the G firmware update down until it is fixed and hopefully renamed H or something so there is no confusion.

People have been clamoring for release notes as long as I have had my Jetbook (8 months) and maybe a whole lot longer, and Ectaco resolutely refuses to change their policy. How does this square with your contention that you listen to your customers?


Hey Guys,

Thanks for the feedback, i just wrote an email to the designer and technician about this problem. I will know what action they will take soon. I don't know the difference between 15d and 15g besides the bug that is.

As for a release note i think they listened. http://www.jetbook.net/update.php?refid=29532 It says "whats new in this update"

It is not functional yet but should be online soon!

Now that i'm assigned to participate in the forms things will be run a bit differently

If you guys have any questions or comments
Numbr6



Joined: 06/30/2010 12:52:10
Messages: 19
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Hey Jerry,

I, for one, welcome your assignment to participate in the forums. You appear to be very responsive to our concerns and respond in a timely manner. I'm glad they listened to our request for listing what's new in the updates.

While I can only speak for myself, it's frustrating to see an update come out that clearly hasn't been properly tested before a public release. It's not that I'm trying to be hard on anyone at Ectaco. You have an excellent product in the JBL and once PDF reflow and the table of contents function is added it will be even better!

Thanks for the opportunity to provide feedback and constructive criticism.
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Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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Numbr6 wrote:Hey Jerry,

I, for one, welcome your assignment to participate in the forums. You appear to be very responsive to our concerns and respond in a timely manner. I'm glad they listened to our request for listing what's new in the updates.

While I can only speak for myself, it's frustrating to see an update come out that clearly hasn't been properly tested before a public release. It's not that I'm trying to be hard on anyone at Ectaco. You have an excellent product in the JBL and once PDF reflow and the table of contents function is added it will be even better!

Thanks for the opportunity to provide feedback and constructive criticism.


Hey Numbr6,

I will do my best to help out!

I do understand your frustration, and we do test them (i swear!!) but it is a process. From what i understand the testers have a checklist which includes checking for past bugs, and making sure each format works, font zoom, 90* angle etc (this is not the list, just
Numbr6



Joined: 06/30/2010 12:52:10
Messages: 19
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Jerry wrote:
What i have done today is put in a request for beta testers, because in my opinion no one really has such a passion for the jetBook like our customers. So upon approval i will be allowed to release beta or "unreleased" firmware versions on here ( Ectaco forums) before it is available to the public. Hopefully this gets approved. We can have some participants kick the tires and let us know what they find.


That's an excellent idea. I hope they approve it. I believe most of the people who are registered on here are more technically inclined, but it would probably be wise to include a disclaimer on any firmware to be beta tested so everyone clearly understands that they would be installing the firmware at their own risk.

Not to disparage anyone else, but I've found that you're much more helpful and responsive to customer concerns than what has previously been the case in these forums. Thanks again for doing all you can for your customers!
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