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Solved - New Jetbook-lite hangs on 'pile of books' picture  XML
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Author Message
BillMS



Joined: 05/01/2010 08:54:08
Messages: 2
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Hi,

New member here, with a problem.

My new JBL (AA) after turn on, hangs 6-8 seconds after showing 'JetBook-lite' opening page. Pops up a picture of a 'book pile' -- and that's it. Can't change it at all. (Oh, on trying some buttons, *maybe* a slight 'flash' sometimes occurs.) Usually can't turn it off using the i/o switch. Needs RESET.

Tried RESET (many times, by now). Same sequences as described above. Tried other batteries too.

CAN connect to computer via USB just fine tho, see its contents, and can see PDF manual on computer.

Got firmware 'updates' (v15d and v15d-b), but don't know if this helps. Do I try it?

[Don't know version on my JBL, since can't get to settings to check.]

s/n is JB-L07535 -- if that is important.

[Just got a 2nd JBL for a friend; works fine (but *does* show 'book pile' for a bit, before going to Main menu.]

Sure would appreciate any suggestions or tips.

Thanks a bunch.

Bill

This message was edited 2 times. Last update was at 05/08/2010 10:42:29

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green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline

Please, send the unit to:



ECTACO Inc,

31-21, 31st Street, Long Island City, NY, 11106, USA,



Please, have a copy of the invoice attached and description of the technical problem as well.

Please, put ATTN: “PVC-WARRANTY”.



ECTACO will replace the unit as soon as possible and send You another one.





Best Regards,

Phil - technical support

Ectaco INC,
[Email]
BillMS



Joined: 05/01/2010 08:54:08
Messages: 2
Offline

Hi -- again, and try again,

Short message -- I wrote a complete 'Thanks', with details, here just minutes ago -- but LOST it! when forum said 'I haven't the right to post' , or some such. WHY? I just did add 'Solved' to my original title - and I must have been logged in to add that.

So, I'm not generating that whole message again.

End of tirade....

Wanted to tell the forum....

Just many thanks to green/phil of Ectaco and, especially, to 'tselling' in Thread 'wrong files in jl08-v015d firmware update?' for providing the details how the re-load firmware v15d. That fixed all issues.

If anyone wants to know more about it, post here.

Bill
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