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iTRAVEL Alpine 13AS  XML
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[Post New]02/26/2009 18:28:14
    Subject: iTRAVEL Alpine 13AS
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tos_bum



Joined: 11/09/2008 22:57:47
Messages: 8
Offline
Purchased this unit just prior to Christmas, I have yet to receive an operating unit with all the advertised features. I have incurred an additional expense of approximately $40, (sending back the complete unit one time and then sending back the card another time). My order # is eORD-392258. Is there anything you can do to correct this problem?

Ps: I'm writing to this forum because I have not been able to contact management to solve this circumstance (none of my phone messages have been responded to, and they will not reimburse me for the cost of sending back a non functioning unit). Tech support now wants me to spend another $30 to again send back the entire unit. HELP.
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[Post New]02/27/2009 15:40:48
    Subject:
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green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline
Dear Customer

can you describe your issue in more details, why do you think that you need to send it back?

can we try to solve it online?

Customer Support

Ectaco Electronic Translators

www.ectaco.com

[Email]
[Post New]03/14/2009 01:27:05
    Subject: still not happy...
[Up]
tos_bum



Joined: 11/09/2008 22:57:47
Messages: 8
Offline
does the ECTACO iTRAVL Alpine NTL-13AS include the `Travel AudioBooks` feature? the product description says:

"Additional travel resources include Travel Guide, CIA World Factbook and Travel AudioBooks"

yet my 2nd replacement does not have this feature! waz up.
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[Post New]03/14/2009 03:11:05
    Subject: still not happy...
[Up]
tos_bum



Joined: 11/09/2008 22:57:47
Messages: 8
Offline
problem with the original order: no fodor's, CIA World Factbook and Travel AudioBooks. told to dwnload from a website. did several times,still no fodor's, CIA World Factbook and Travel AudioBooks. then told to send entire unit back. after receiving a replacement, now the iHELP did not work. again told to dwnload from the website. again, the program i dwnloaded did not work. now told to send the entire unit back. i have just received the unit back. late thu, mar 12th. this unit does not have the Travel AudioBooks feature. my order was made just before Christmas 2008. phew...is has been very trying. many phone calls to tech support. many messages left with managers (none returned). very, very disappointed. i did tell them to check it out completely before the last replacement. but i guess they didn't.
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[Post New]03/20/2009 11:48:31
    Subject:
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green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline
Dear Customer,



In order to access AudioBook feature, You need to go to iTRANSLATE menu and click the third option.

Also You may download other audiobooks in mp3-format from Your PC.

Please, contact ECTACO technical support if You have any other questions by phone 1-718-728-6110 or email pavel@ectaco.com.

Customer Support

Ectaco Electronic Translators

www.ectaco.com
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[Post New]03/20/2009 21:59:44
    Subject: and that's the solution?
[Up]
tos_bum



Joined: 11/09/2008 22:57:47
Messages: 8
Offline
you missed the root of my problem. there was no Fodor's, CIA World Factbook and Travel AudioBooks! and no one has been able to help me! that was with the 1st unit. the iHELP feature did not work with the replacement card. and now there is no Travel AudioBooks feature in the 2nd unit. waz up.
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[Post New]03/28/2009 10:18:00
    Subject:
[Up]
green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline
Dear Customer,



Please check if Your MMC-card inserted properly: pull it out and then put it back and make sure it is fixed there.

Then press RESET and calibrate it properly.

Please, contact ECTACO technical support if You have any questions:

1-718-728-6110

pavel@ectaco.com

Customer Support

Ectaco Electronic Translators

www.ectaco.com

[Email]
[Post New]03/28/2009 22:01:34
    Subject: phone calls
[Up]
tos_bum



Joined: 11/09/2008 22:57:47
Messages: 8
Offline
come on now... didn't i explain i have made many phone calls to tech support? i have done everything tech support said to do. still no positive result. this is why i'm writting in this forum. trying to get what i paid for. HELP!!!
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[Post New]03/28/2009 22:04:56
    Subject: tech support
[Up]
tos_bum



Joined: 11/09/2008 22:57:47
Messages: 8
Offline
oh, by the mr. pavel, you have been the one who has been "assisting" me.
ugh.
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[Post New]04/02/2009 12:25:44
    Subject:
[Up]
green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline
Dear Customer,



If You cannot reach ECTACO Technical Support over the phone, please contact them via email pavel@ectaco.com and You will receive response within 8 business hours.

Please, provide Your Order number for further assistance.



Thank You.

Customer Support

Ectaco Electronic Translators

www.ectaco.com
[Email]
 
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