Latest posts for the topic "Partner E15T800"

Partner E15T800

JuliaBurgess — GMT

I have recently purchased an Ectaco Partner PW800. Unfotunately, I have spent most of the Christmas period trying to install languages from the cd onto the device, but to no avail.

I can't find anything in the instructions or on the website to explain how to install languages.

Can somebody please explain how to do this?

Thanks,

J Burgess.

alexi — GMT

Dear Julia,

Actually, this CD contains software for Windows, Pocket PC and Palm OS.
It does not contain any dictionaries for the PW800.

Please feel free to contact support@ectaco.com with any other questions.

JuliaBurgess — GMT

Hi,

I've emailed you a couple of times but have not received any replies. Since I received a reply to my last post on this forum, I thought I'd try this way again.

As this forum limits the amount of text that can be written in each post, my email is included in the following post..............

JuliaBurgess — GMT

Hello Alex,

Thanks for replying to my post on the forum regarding the Ectaco Partner E15T800 (PW800).

If the languages aren’t included on the cd and they are not on the memory card or already loaded onto the device, I take it that I cannot use the device for its intended purpose?

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JuliaBurgess — GMT

The Ectaco website states and I quote… “The ECTACO Partner E15T800 Talking Electronic Dictionary and Travel Audio PhraseBook is a powerful multilingual travel companion.....This one-of-a-kind device includes both sophisticated speaker independent speech recognition system that lets it understand what is said to it in Arabic, Czech, English, French, German, Hebrew, Italian, Polish, Russian, Spanish, Thai, Ukrainian..... this extraordinary Audio Travel PhraseBook also includes cutting edge Arabic, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian and Spanish voice synthesis powered by the latest TTS (Text-to-Speech) technology in its collection of essential tools”.

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JuliaBurgess — GMT

This description heavily suggests that the device includes all the languages listed, hence the languages cd that I received with the device. This suggestion also reinforced by the memory card reader I received with the device, which I assumed was to be used in conjunction with the cd to transfer languages onto the device.

I might be wrong, but it now seems that I have been badly misled. Can you tell me how I am supposed to use the device?

Regards,

Julia Burgess.

alexi — GMT

Dear Julia,

We are talking about two different cases.

The E15T800 is a multilingual dictionary. It includes all software dictionaries for all these languages on MMC card.
A Bonus CD with software for Windows, Pocket PC and Palm OS comes with the E15T800.

Please contact support@ectaco.com in case you have difficulties with switching languages in E15T800.

Frustrated!

JuliaBurgess — GMT

You've asked me to contact you before and I didn't receive a reply to any of my emails.

You know what my problem is - there are no other languages on the device (except for Thai). I cannot switch between languages because there aren't anymore languages.

Could you please just tell me what I need to do? Otherwise I will have no other option but to claim my money back.

I'm going to also send this post to you by email but will leave it on here just in case you don't reply to me again.

Thank you.

Julia Burgess.

alexi — GMT

You need to use the Flag icon to change the pairs of languages when you are in the "Dictionaries" section or switch on the unit after reset.

Our support team already sent you the mail with screenshot how to perform that.

Frustrated!

JuliaBurgess — GMT

I've tried using the flag icon to change the pairs of languages but there is only English-Thai dictionary. No other dictionaries exist on the device. I have also tried resetting the device but this doesn't work either. I'd already tried all this plus many other things a couple of weeks ago.

Also, no-body has sent me any email with the screenshot of how to perform this so I don't know what has happened there.

Do you have any other suggestions?

Julia.

alexi — GMT

Dear Julia,

I forwarded your issue to our Support Team.
They will contact you today and help you.

For sure, we will exchange the device in case of some problems.

alexi — GMT

Dear Julia,

We sent several e-mails with screenshot to you.
Seems you do not receive them.

Please check your Bulk folder and provide another e-mail adress.

JuliaBurgess — GMT

I'm not having any problems receiving emails from anyone else.

It sounds like you haven't got the correct address. Can you please try BOTH of these email addresses:

pigpen@zoom.co.uk
pigpenprod@hotmail.com

Thanks,

Julia.

alexi — GMT

Dear Julia,

We sent it today to both e-mails.
Did you receive it?

JuliaBurgess — GMT

Yes, I received your email with the screenshot.

There is definitely no 'flag' icon on the screen of the device.

alexi — GMT

Dear Julia,

Seems you received a wrong model.
We will exchange it.
We will contact you with the deatils by e-mail.

JuliaBurgess — GMT

Dear Julia,

I am writing you with regard to your query at the ECTACO forum - http://www.ectaco.com/ectaco-posts/list/0/6359.page

Sorry you received an incorrect unit. You received the Partner ETh800 instead of the Partner E15T800.

We do not have to exchange the dictionaries, we just have to send you a correct MMC card.

The MMC card E15T800 will be sent to you as soon as possible.

We are sorry for inconvenience.

Best regards,
Ingrid Owen,
Ectaco Inc.
mailto:ingrido@ectaco.com
http://www.ectaco.com

JuliaBurgess — GMT

Hello Ingrid,

Thanks for your email.

I am very unhappy with the length of time it has taken to try and get this problem resolved. I ordered the unit before Christmas and I still have a unit that I cannot use.

Also, I was told that the cd that came with it was only for use in my pc. It does not apparently allow me to download languages to the memory card. I would like to know therefore, why the cd has printed on it “Ectaco Partner model E15Th800”, (although this model no. differs from the one I ordered). I don’t actually know what the difference is between the E15T800 and the E15Th800. The unit itself is a PW800 and has a memory card with the model no. ETh800.

Either you send me the unit that I ordered (E15T800) with appropriate accessories (i.e. memory card(s)) before the end of January, or I will have no option but to return the unit.

Regards,

Julia Burgess.

alexi — GMT

Dear Julia,

The PW800 is the series name.
The ETh800 is the PW800 unit which comes with the English<->Thai MMC card.
The E15Th800 is the PW800 unit which comes with the multilingual MMC card.

You ordered the E15Th800 and we sent you the ETh800 by mistake.
We were unable to solve the problem faster since you did not receive e-mails from us.
We solved the problem on the next day after you provided another e-mail address.

We sent you the multilingual MMC card. As soon you receive it, you’ll be able to operate the unit as the E15Th800.

For sure there is no need to send us back the English<->Thai MMC card since it was our mistake.

alexi — GMT

Dear Julia,

The device comes with the bonus CD.

This CD includes bonus and demo software for various OS (Windows, Pocket PC, Palm).
The CD does not include the software for the E15Th800.
The CD “Ectaco Partner model E15Th800” includes bonus and demo software for languages that are included in the ETh800.

JuliaBurgess — GMT

Just a slight correction to your previous post regarding the length of time it has taken to solve the problem:

I emailed you on 29/12/06 and again on 03/01/07 but did not receive a reply to either of my emails.

On 15/01/07 you posted a message on this forum to say that you'd emailed me several times. I don't know which email address you were using, but you did already have my email address from when I first ordered the unit and from the emails I'd sent you since.

This is what has contributed to the length of time taken. Also, the problem is not solved as you say. The problem will be solved when I am able to use the unit for its intended purpose.

If you have already sent the memory card then I expect I'll receive it within the next few days. Hopefully this will resolve the issue.

Julia.

alexi — GMT

Dear Julia,

We answered to all your e-mails.
We noticed that you did not receive replays from us and asked you to provide new e-mail in this post.

Anyway, we recognized the problem with your order and sent the correct MMC card to you.

We ready to provide you any downloadable ECTACO or LingvoSoft software application available at our web site for free as a compensation.

Let me know the software of your choice and we'll send the required download information to your e-mail address.

JuliaBurgess — GMT

I have now received the replacement memory card and had time to try it out. Everything seems to work ok. I am able to switch between many languages. Thank you for finally sorting the problem out.

As for the downloadable software you offered, I do not know enough about the products to know what would be useful. Can you tell me what software could be used in conjunction with my device?

Julia.

alexi — GMT

Dear Julia,

It's nice to hear that everything is OK.

I can offer you some English<->Japanese, English<->Chinese or English<->Vietnamese software which you may upload to your device.

Please let me know your choice.

JuliaBurgess — GMT

Hi Alex,

I guess the most useful would be English-Japanese.

Julia.

alexi — GMT

Dear Julia,

I will inform our support team and they will contact you with the deatils.

alexi — GMT

The customer is completely satisfied.