http://www.ectaco.com/posts/list/208.page JForum - http://www.jforum.net just got P900 and found out that the screen lid is kinda flimsy like on laptops when used for a long period of time and it becomes loose on hinges... very hard to explain, sorry... the screws seem to be fine but it looks like the lid hinges are loosened.

second concern is when i opened the box there's one slot empty... missing something! I mean 4 slots total for:
-charger
-P900
-headphones and usb cable
[b]-EMPTY [/b]

is this a normal for a brand new Partner? Or do i have to worry about RMA?

p.s. i decided to post some pics and video on youtube to be more specific

http://www.youtube.com/watch?v=kWj616Rh3us

thanks

p.p.s. ups dropped off the box at the door, no worries about someone can steal $500 electronic device... box was completely smashed like someone/something stepped on it.]]> http://www.ectaco.com/posts/preList/59637/67029.page http://www.ectaco.com/posts/preList/59637/67029.page GMT
Thanks for your question, and i must say you have a very thorough description of the difficulty!

The screen should have a little bit of play but not much. If it is swinging back and forth more i think i would be concerned but as it seems on the video it should be Ok. In fact the device screen can go almost all the way back and become almost parallel with the keyboard.

The empty slot is for the wall charger. We recently changed over to a wall charger that uses a USB slot and is much smaller. The older one was much bigger and used to fit in that area. The wire was connected to the box part and could not be disconnected.

If you feel uncomfortable with the package or you think something isn't right please let us know and we will do what we can to help out. While we use UPS service we always have our packages insured just in case of difficulty. Make sure you save any original boxes in case an insurance claim ha to be opened, we would need a picture of the original box.

Hope this helps!]]> http://www.ectaco.com/posts/preList/59637/67030.page http://www.ectaco.com/posts/preList/59637/67030.page GMT
I'd have it replaced because I don't feel comfortable using it after that terrible shipping. Who knows what happened with internal components during delivery... I work in electronic industry so I know how little cracks on circuit boards can be a real pain with full of glitches.

I'm posting some pics of the boxes FYA.
What is the proper procedure for RMA and replacement? Thank you much again.

]]> http://www.ectaco.com/posts/preList/59637/67032.page http://www.ectaco.com/posts/preList/59637/67032.page GMT http://www.ectaco.com/posts/preList/59637/67033.page http://www.ectaco.com/posts/preList/59637/67033.page GMT [/quote]

that's the pic of device with lid opened to its max. I cannot open it further cause it doesn't let me do that...]]> http://www.ectaco.com/posts/preList/59637/67034.page http://www.ectaco.com/posts/preList/59637/67034.page GMT
Ok no problem, i would contact the technical service and returns department they would be able to help you out. For this case is may be easier to correspond via email because of all of the pictures you have and the nature of the problem.

You can send an email to abe@ectaco.com.

Tell him you received your order. Tell him the outer box and the inner box is damaged and you believe your model has damage also (screen hinge is loose). He should be able to open up an insurance claim for you. Reference this forum thread http://www.ectaco.com/posts/list/59637.page and the pictures.

Hope this helps!]]> http://www.ectaco.com/posts/preList/59637/67035.page http://www.ectaco.com/posts/preList/59637/67035.page GMT [/quote]

that's the pic of device with lid opened to it max. I cannot open it further cause it doesn't let me do that...[/quote]

Hum im not sure in this case (i do use a version one model produced over a year and a half ago so maybe mine just dos that) ]]> http://www.ectaco.com/posts/preList/59637/67036.page http://www.ectaco.com/posts/preList/59637/67036.page GMT Have just shot an e-mail to address you provided.
I hope they will be as fast in response as you are. I really need Partner asap ]]> http://www.ectaco.com/posts/preList/59637/67038.page http://www.ectaco.com/posts/preList/59637/67038.page GMT Have just shot an e-mail to address you provided.
I hope they will be as fast in response as you are. I really need Partner asap [/quote]

Your very welcome! You should see a response by the end of the day on Monday. Have a great weekend!]]> http://www.ectaco.com/posts/preList/59637/67039.page http://www.ectaco.com/posts/preList/59637/67039.page GMT
nobody showed up from ups, no email from ectaco... nothing

had to call ectaco cs for any information. got a formal answer ups would show up soon - will take the box - and wait 8 business days to get a replacement one .]]> http://www.ectaco.com/posts/preList/59637/67231.page http://www.ectaco.com/posts/preList/59637/67231.page GMT
nobody showed up from ups, no email from ectaco... nothing

had to call ectaco cs for any information. got a formal answer ups would show up soon - will take the box - and wait 8 business days to get a replacement one .[/quote]

Hi,

Im not sure i understand. Who told you UPS will do a pick up in the first place? When were you informed this?]]> http://www.ectaco.com/posts/preList/59637/67232.page http://www.ectaco.com/posts/preList/59637/67232.page GMT Hi,

Im not sure i understand. Who told you UPS will do a pick up in the first place? When were you informed this?[/quote]

Hello Jerry,
i was told about this over the phone in two languages actually (russian and english) when i called them.
i called this number: 718-728-3605

is this a wrong procedure for system replacements? i'd really appreciate your help, Jerry, if you point me out what shall i do.

Thank you]]> http://www.ectaco.com/posts/preList/59637/67233.page http://www.ectaco.com/posts/preList/59637/67233.page GMT Hi,

Im not sure i understand. Who told you UPS will do a pick up in the first place? When were you informed this?[/quote]

Hello Jerry,
i was told about this over the phone in two languages actually (russian and english) when i called them.
i called this number: 718-728-3605

is this a wrong procedure for system replacements? i'd really appreciate your help, Jerry, if you point me out what shall i do.

Thank you[/quote]

well, i'm on the phone with "very nice" guy who's telling me i should contact ups and find out when they're gonna show up... that's bad.
i didn't expect such a "good" service]]> http://www.ectaco.com/posts/preList/59637/67234.page http://www.ectaco.com/posts/preList/59637/67234.page GMT
here's some updates (grabbed from ups tracking):
1. ups picked up the box 02/10/11
2. delivered and signed by ANNIA on 02/16/11

still no word from ectaco.

Jerry, should i expect a call/e-mail from Ectaco now? or they'll just send out a replacement unit to me without any notice?]]> http://www.ectaco.com/posts/preList/59637/67664.page http://www.ectaco.com/posts/preList/59637/67664.page GMT
here's some updates (grabbed from ups tracking):
1. ups picked up the box 02/10/11
2. delivered and signed by ANNIA on 02/16/11

still no word from ectaco.

Jerry, should i expect a call/e-mail from Ectaco now? or they'll just send out a replacement unit to me without any notice?[/quote]

Hey,

Thanks for the question, sorry for the delay in responding( i am still having my post notifications sent to span for some reason). Glad everything was picked up and is in our warehouse now. It usually takes a few days to process the package so i would anticipate the item will be on the way to you soon. Sorry i cant help out more but i cant see all information for online orders.

I recommend emailing abe@ectaco.com or calling 718-728-3605 and they should tell you the progress of the package. Please make sure to reference your order number.

Hope this helps!]]> http://www.ectaco.com/posts/preList/59637/67666.page http://www.ectaco.com/posts/preList/59637/67666.page GMT I emailed to abe@ectaco.com - didn't receive any response though.
Called the number you provided. Lady, named Kerry (?), was kind and helpful. She informed me that UPS didn't send them any info regarding damage claim, so she promised to call me back once they get all they need and would give me an eta for replacement unit.]]> http://www.ectaco.com/posts/preList/59637/67991.page http://www.ectaco.com/posts/preList/59637/67991.page GMT I emailed to abe@ectaco.com - didn't receive any response though.
Called the number you provided. Lady, named Kerry (?), was kind and helpful. She informed me that UPS didn't send them any info regarding damage claim, so she promised to call me back once they get all they need and would give me an eta for replacement unit.[/quote]

Hey,

Ok great, it usually takes like 6-7 days for the UPS claim to get investigated and close out so hopefully by then we can send you a new unit.

Do you have your order number by any chance? It should be on the invoice and says eOrd-######. Please let me know so maybe i can follow along a bit, i cant see all details from my panel but it may provide me with some info. Thanks!]]> http://www.ectaco.com/posts/preList/59637/67993.page http://www.ectaco.com/posts/preList/59637/67993.page GMT
well, hopefully finally i'll get the translator. it's been almost a month i'm trying to resolve that issue...

my eOrd-452131]]> http://www.ectaco.com/posts/preList/59637/67997.page http://www.ectaco.com/posts/preList/59637/67997.page GMT
well, hopefully finally i'll get the translator. it's been almost a month i'm trying to resolve that issue...

my eOrd-452131[/quote]

Rus, appears you've been duped same as rest of us. Take some time & read through other mails. We all seem to be fobbed off until the seven days are up, then can't return the item as it's "over 7 days since received" & Ectaco then fall back on their "conditions". Jerry is kept very busy and does an excellent job at doing this. I'm taking this through to consumer affairs. Read the following message from "Mira" recently posted & now (strangely) removed from the forum. PM me if you wish, I've a 'story' to tell.

BELOW FROM 'MIRA';

[color=red] [Jerry - Post removed for legal reasons][/color]

Rus, copy this before it gets "deleted" like numerous other detrimental messages!
rc

]]> http://www.ectaco.com/posts/preList/59637/80840.page http://www.ectaco.com/posts/preList/59637/80840.page GMT
well, hopefully finally i'll get the translator. it's been almost a month i'm trying to resolve that issue...

my eOrd-452131[/quote]

Rus, appears you've been duped same as rest of us. Take some time & read through other mails. We all seem to be fobbed off until the seven days are up, then can't return the item as it's "over 7 days since received" & Ectaco then fall back on their "conditions". Jerry is kept very busy and does an excellent job at doing this. I'm taking this through to consumer affairs. Read the following message from "Mira" recently posted & now (strangely) removed from the forum. PM me if you wish, I've a 'story' to tell.

BELOW FROM 'MIRA';

[color=red] [Jerry - Post removed for legal reasons][/color]

Rus, copy this before it gets "deleted" like numerous other detrimental messages!
rc

[/quote]

RC,

1) The post was removed for a reason, we don't just remove posts because we 'don't like what the customer is saying'. Their was a legal reason behind this and our lawyer suggested we removed the thread. I cant disclose to many details but we have good evidence of customer fraud concerning the transaction.

2) It is my opinion but it seems the only purpose of your post is to evoke disdain towards our company in this post. IF you read it properly you would understand that investigations by FedEx, UPS and USPS take time and are not within our control. The issue and delay was not on our side.

3)Why are you bringing back to life posts from a year ago?


Lastly, Posting on our forum is a privilege. Whether or not your are making attacks on our company is at my discretion and i can remove the privilege immediately. ]]> http://www.ectaco.com/posts/preList/59637/80841.page http://www.ectaco.com/posts/preList/59637/80841.page GMT