http://www.ectaco.com/posts/list/185.page JForum - http://www.jforum.net http://www.ectaco.com/posts/preList/19737/27494.page http://www.ectaco.com/posts/preList/19737/27494.page GMT
Please, contact ECTACO Tech Support by email phil@ectaco.com to get further assistance.



Best Regards,

Phil - technical support

Ectaco INC
]]> http://www.ectaco.com/posts/preList/19737/27504.page http://www.ectaco.com/posts/preList/19737/27504.page GMT http://www.ectaco.com/posts/preList/19737/27505.page http://www.ectaco.com/posts/preList/19737/27505.page GMT
If You haven’t received that email or have any questions please contact ECTACO Tech Support



Best Regards,

Phil - technical support

Ectaco INC
]]> http://www.ectaco.com/posts/preList/19737/27533.page http://www.ectaco.com/posts/preList/19737/27533.page GMT
I received my unit in early February 2010 and I have had no problems with it other than the limited epub/pdf issues.

My unit came with Firmware .34 and Patch 15 installed.
Just a week ago I updated the firmware to .35a to give it ADE DRM ePub/PDF support as well as "Text Flow on/off" support for PDF and active TOC support for both ePub and PDF documents that have active TOC built in. I was able to install the firmware as per the procedure and all went fine. Now it's a "Kick ass device" with DRM support for ADE ePub/PDF docs and I can finally manage to read large format PDF doc easier.

John

]]> http://www.ectaco.com/posts/preList/19737/27659.page http://www.ectaco.com/posts/preList/19737/27659.page GMT
I received my unit in early February 2010 and I have had no problems with it other than the limited epub/pdf issues.


John

[/quote]

Count your blessings. Some of us have had enough problems to make up for your good fortune :o(]]> http://www.ectaco.com/posts/preList/19737/27670.page http://www.ectaco.com/posts/preList/19737/27670.page GMT
During this phase I came across the jetBook - jetBook-Lite. It appeared to be the same device hardware wise. What enticed me was the addition of a Dictionary. My expectations were "Unit of identcal features plus a Dictionary"

I returned the Aluratek and purchased online a jetBook.

I was disappointed to find I had lost all DRM access, The Dictionary was useless as most words I needed to look up were not in it. I lost Text Flow ability for PDF docs. To return this unit and re-buy a Libre would cost shipping and re-stocking fee. So I kept it and researched removing DRM. I also purchased a second unit - an Aluratek Libre Pro.

The unit I first bought had no hardware issues. My other two (JB and ALP) have no hardware issues either (same platform). ]]> http://www.ectaco.com/posts/preList/19737/27733.page http://www.ectaco.com/posts/preList/19737/27733.page GMT The unit I first bought had no hardware issues. My other two (JB and ALP) have no hardware issues either (same platform).

All buttons work - the screen display is excellent, battery life is as advertised, wide range of formats supported, compact and with JB firmware .35a ability to read large format PDF docs with ease across both units as well as ADE DRM support.

So that's three out of three[/quote]

I purchased three JBLs for myself and family members and a friend purchased one as well. Other than the slight "flicker" problem that occasionally shows up and the bug in the latest firmware all four have been flawless in their operation.

We're still anxiously waiting for the PDF re-flow and ADE DRM support, but I wouldn't give up my JBL for any other brand out right now.

So that's four out of four JBLs that are problem free.]]> http://www.ectaco.com/posts/preList/19737/27736.page http://www.ectaco.com/posts/preList/19737/27736.page GMT http://www.ectaco.com/posts/preList/19737/27760.page http://www.ectaco.com/posts/preList/19737/27760.page GMT
Hi Misha5,

I'm sorry about the difficulty. You are having trouble updating your jetBook or your jetBook Lite? You say you are trying to upgrade to 0.33g so i would assume its a jetBook.

Please note the newest version of jetBook is 0.35d. Please see here for download instructions and a link. [url]http://www.ectaco.com/ectaco-posts/list/19980.page[/url]

Im not sure but it seems like you got the files onto the card but i really dont know where you are getting stuck.

Did you make sure to delete all files off of the SD card before proceeding?
Did you get to the firmware update screen?

Please let me know as many details as possible so i can help you out a bit more.
]]> http://www.ectaco.com/posts/preList/19737/27762.page http://www.ectaco.com/posts/preList/19737/27762.page GMT ]]> http://www.ectaco.com/posts/preList/19737/27796.page http://www.ectaco.com/posts/preList/19737/27796.page GMT
I went from .34 to .35a and I was a able to do the firmware update three times without it locking up my unit. I have to admit though that I decided to apply the custom .35a2 which supports serif font within ePub.

The fist time I just placed the .35a2 bin on a blank sd card along with the two other files (Fonts folder and the "userstyle.css"). I didn't realize that these two items were to reside on the units internal memory after the fw update. So I had all three items sitting in the root of an sD card and did a reset followed by a "Hold the > right arrow down while pressing and holding the power button until the 'Firmware Update warning message' comes up.

That completed successfully but then I realized my error so I unpacked the real .35a firmwware - took off the font folder and .css file and replaced the .35a with .35a2 bin and restarted the up]]> http://www.ectaco.com/posts/preList/19737/27798.page http://www.ectaco.com/posts/preList/19737/27798.page GMT
]]> http://www.ectaco.com/posts/preList/19737/27799.page http://www.ectaco.com/posts/preList/19737/27799.page GMT
My unit came with .34 installed and I have not seen or heard of any other FW levels for the JB other than .35a.

That said take the plunge. Unless it is specificly required to be at a certain FW level prior to apply a new FW that requirement should be noted in the instructions. I did not see any pre-requirement. So you should be good for .35a

I am not an Ectaco Tech but there are some that monitor this forum and they should be able to clear this matter up.

Where is tech support and why is the website not reflecting the latest updates as well what the updates wii do for us.

John]]> http://www.ectaco.com/posts/preList/19737/27802.page http://www.ectaco.com/posts/preList/19737/27802.page GMT http://www.ectaco.com/posts/preList/19737/27804.page http://www.ectaco.com/posts/preList/19737/27804.page GMT
I forgot - does your unit boot up and read e-books placed on an SD Card?
If not then there is more going on here.

If it does then copy all your docs on that card to your HD (For back-up).

Delete all the content of the card.

Copy all the extracted components of the intended firmware (there should be 3 parts) to the root of the SD card and then do a reset.

Then hold down ">" along with "Power on/off" until the jetBook logo appears and then let go of the buttons. It should jump to the "Update Firmware" screen where you will be given the option of going ahead by pressing "OK" or aborting by pressing return key or just press reset.

If this doesn't bring up the FW screen then reset and try again.

You should be able to get to the FW decision screen. If not then there is something wrong with the recognition of the SD card tha]]> http://www.ectaco.com/posts/preList/19737/27806.page http://www.ectaco.com/posts/preList/19737/27806.page GMT ]]> http://www.ectaco.com/posts/preList/19737/27807.page http://www.ectaco.com/posts/preList/19737/27807.page GMT [/quote]

Hey tacrcrow,

Thanks for your patience! I have heard of customers only being able to upgrade in steps but only once before, but it is certainly a possibility. When you say "error message" what does it say? The full error message will help us diagnose the problem.

If you do need to update in succession we will make available the order versions to you via email.

If you want you can contact tech support directly the number is 718-728-3605 and the email is phil@ectaco.com

Hope this helps!]]> http://www.ectaco.com/posts/preList/19737/27813.page http://www.ectaco.com/posts/preList/19737/27813.page GMT Firmware upgrade failed! Please check the availability of the firmware in the internal memory or on SD card. Please download again if needed.

I've downloaded it a couple different times and tried diff cards to no avail.
]]> http://www.ectaco.com/posts/preList/19737/27815.page http://www.ectaco.com/posts/preList/19737/27815.page GMT Firmware upgrade failed! Please check the availability of the firmware in the internal memory or on SD card. Please download again if needed.

I've downloaded it a couple different times and tried diff cards to no avail.
[/quote]

Hey,

Thank you for your patience, at this point you can try to contact technical support directly to see about the intermediate versions to try and upgrade in succession.

Of if you like you can sit tight for just a few days while i get version 0.35g tested for use and official release. Should be by Friday the latest.

Hope this helps!]]> http://www.ectaco.com/posts/preList/19737/27818.page http://www.ectaco.com/posts/preList/19737/27818.page GMT
After completing the steps Jerry gave, I get a Firmware Update Failed! message, indicating that the files could not be found on the SD card (despite them showing up correctly when I loaded the SD card) and to re-download them. I've done that to no avail.

I've also reformatted the card and tried it with no change.

How is the official release of 0.35g coming? Or is the beta the closest we get for now? ]]> http://www.ectaco.com/posts/preList/19737/27850.page http://www.ectaco.com/posts/preList/19737/27850.page GMT
v0.35g has issues reading some epubs. Some epubs wouldn't reflow anymore, though they could with v0.35e.

]]> http://www.ectaco.com/posts/preList/19737/27853.page http://www.ectaco.com/posts/preList/19737/27853.page GMT
v0.35g has issues reading some epubs. Some epubs wouldn't reflow anymore, though they could with v0.35e.

[/quote]

Having just attempted 0.35g, I would also say that the official upgrade path is officially broken. I'm curious to see if 0.34 would work but right now, I'm not sure how to go about getting it.]]> http://www.ectaco.com/posts/preList/19737/27856.page http://www.ectaco.com/posts/preList/19737/27856.page GMT
v0.35g has issues reading some epubs. Some epubs wouldn't reflow anymore, though they could with v0.35e.

[/quote]

Having just attempted 0.35g, I would also say that the official upgrade path is officially broken. I'm curious to see if 0.34 would work but right now, I'm not sure how to go about getting it.[/quote]

The only way to upgrade 0.33g would be first to upgrade from 0.33g to 0.35a. Once your jetbook is loaded with 0.35a, you can move from there to 0.35e or 0.35g without any problem. At least that's how it's worked for me.

My suggestion to ectaco would be to quickly remove 0.35d from the site as it's completely non-functional. Note: even when you have 0.35a loaded, you couldn't upgrade it to 0.35d.

]]> http://www.ectaco.com/posts/preList/19737/27857.page http://www.ectaco.com/posts/preList/19737/27857.page GMT
It took a few tries to get the Jetbook to recognize the SD card on 0.35a; I had to reset it before it would finally pay attention to the fact that I had inserted the card again.

Attempt #1: Flashing to 0.35d results in the following error:
Firmware Upgrade failed, please use firmware version higher than v0.31

It's always nice to move on to a new error message, isn't it? I've seen that one already pop up here and it's pretty clear once again that the official release is officially broken. It looks like a file or two might be missing - 0.35d is smaller than either 0.35a or 0.35g.

I took fwjunkie's advice and went to 0.35g instead. Had no problems flashing it, so hopefully the issues fwjunkie saw with reflowing not working on certain epubs won't affect me too badly.]]> http://www.ectaco.com/posts/preList/19737/27858.page http://www.ectaco.com/posts/preList/19737/27858.page GMT http://www.ectaco.com/posts/preList/19737/27861.page http://www.ectaco.com/posts/preList/19737/27861.page GMT
I attempted that on the first round. Got a message that the Jetbook was unable to find the firmware for updating. You pretty much have to go through 0.35a first.

Also, after playing with the new features, I've found that while my ADE books work pretty well, I can't get the B&N books to open at all. Not sure why, since I had no problem opening them on my computer. ]]> http://www.ectaco.com/posts/preList/19737/27863.page http://www.ectaco.com/posts/preList/19737/27863.page GMT
I attempted that on the first round. Got a message that the Jetbook was unable to find the firmware for updating. You pretty much have to go through 0.35a first.

Also, after playing with the new features, I've found that while my ADE books work pretty well, I can't get the B&N books to open at all. Not sure why, since I had no problem opening them on my computer. [/quote]


Hey,

Thanks for the question, yea it would be best to contact tech support directly to get the intermediate version and update in succession.

I think the latest version will have B&N support which is 0.35D. I do not think earlier versions have this feature.

Hope this helps!]]> http://www.ectaco.com/posts/preList/19737/27864.page http://www.ectaco.com/posts/preList/19737/27864.page GMT Thanks for the question, yea it would be best to contact tech support directly to get the intermediate version and update in succession.

I think the latest version will have B&N support which is 0.35D. I do not think earlier versions have this feature.[/quote]

Like I said, I'm now on 0.35g, your latest beta, having snagged 0.35a off of the forum.

So, what I can tell from your answer is that 0.35d has BN support but 35g (a LATER version, theoretically) does not. Why is this?
]]> http://www.ectaco.com/posts/preList/19737/27866.page http://www.ectaco.com/posts/preList/19737/27866.page GMT Thanks for the question, yea it would be best to contact tech support directly to get the intermediate version and update in succession.

I think the latest version will have B&N support which is 0.35D. I do not think earlier versions have this feature.[/quote]

Like I said, I'm now on 0.35g, your latest beta, having snagged 0.35a off of the forum.

So, what I can tell from your answer is that 0.35d has BN support but 35g (a LATER version, theoretically) does not. Why is this?
[/quote]

As i mentioned i think 0.35D has B&N book support (for DRM ePub). However i am not positive.

I am sure version 0.35G does have this support, as this is the version i have and i have a working B&N book on the device. If their is still some difficulty it could be a problem with the book files themselves or with the jetBook firmware not properly installing.

Hope this helps!]]> http://www.ectaco.com/posts/preList/19737/27867.page http://www.ectaco.com/posts/preList/19737/27867.page GMT http://www.ectaco.com/posts/preList/19737/27868.page http://www.ectaco.com/posts/preList/19737/27868.page GMT My upgrade from 0.33g to 0.35d went smoothly without a hitch.

I have read of some of the supposed changes that this should bring, but aren't able to observe much difference. I only use pdfs (because of TOC and they are vastly faster for me) and I am particularly interested in the text reflow (is that what it is called?) where the text adjusts to the screen when the font size is changed. It doesn't seem to work for my pdf's.
Perhaps I have misunderstood this.

--Tony]]> http://www.ectaco.com/posts/preList/19737/27869.page http://www.ectaco.com/posts/preList/19737/27869.page GMT I had 34c (not 33g) which successfully upgraded to 35d. This is the version that doesn't seem to have reflow.

Since then I have tried some others. 35g (beta). It didn't seem to play well with some of my pdf TOC's. So I thought I would try to downgrade. Then the fun started.

Going down from 35g - could not go to 35d. In the finish did go to 35a and since then have gone to 35e. This has the reflow and largely works ok, but still have problem reading TOC for some of my big pdf's.

I think my issue relates to the change of pdf reader. Foxit Reader has been superceded by Adobe, and Foxit seemed to handle TOC better for me - but it seems impossible to get back to a firmware version that has Foxit. Or perhaps it is the way the TOC is generated - mostly through Calibre.

--Tony]]> http://www.ectaco.com/posts/preList/19737/27871.page http://www.ectaco.com/posts/preList/19737/27871.page GMT
I've tried the path 0.33g > 0.35a > 0.35d. Didn't work. I've *never* successfully upgraded my firmware to 0.35d, ever.

I don't really know what kind of firmware you'd need to update to 0.35d. Hilarious, if you think about it.

[/quote]

So the upgrade to 0.35a was successful however the upgrade to 0.35d was not? Did you get an error message?

[quote=tonhou]I must apologize for my above post.
I had 34c (not 33g) which successfully upgraded to 35d. This is the version that doesn't seem to have reflow.

Since then I have tried some others. 35g (beta). It didn't seem to play well with some of my pdf TOC's. So I thought I would try to downgrade. Then the fun started.

Going down from 35g - could not go to 35d. In the finish did go to 35a and since then have gone to 35e. This has the reflow and largely works ok, but still have problem reading TOC for some of my big pdf's.

I think my issue relates to the change of pdf reader. Foxit Reader has been supe]]> http://www.ectaco.com/posts/preList/19737/27873.page http://www.ectaco.com/posts/preList/19737/27873.page GMT
Going from 0.35a to 0.35e or 0.35g worked. In fact there's no problem moving between these firmware. You could even downgrade, say from e to a.

0.35d probably only worked with if you're upgrading from v0.34, as tonhou's experience seems to indicate.

It probably slipped he firmware programmer's mind that most people are upgrading from 0.33g, since it was the last official firmware.
]]> http://www.ectaco.com/posts/preList/19737/27874.page http://www.ectaco.com/posts/preList/19737/27874.page GMT
Jerry,

35a, 35e, 35g all have reflow which work similarly from my judgement.
35d does not have reflow and (I believe) still has Foxit pdf reader.

At this stage I am using 35a from here:
ftp://custftp:FQSswyvGQ20So@ftp.ectaco.com/JL04-v0.35a.exe
which seems to have a very recent last modified date (8th July). The TOC is much tidier for pdf's with this version, however I still have one (an ESV Bible) which locks the reader up. Again I am wondering if it is a Calibre generated TOC that is the problem (it is a very large TOC in this case).

Apart from this issue I am finding this version good at this stage.

--Tony]]> http://www.ectaco.com/posts/preList/19737/27875.page http://www.ectaco.com/posts/preList/19737/27875.page GMT
Jerry,

35a, 35e, 35g all have reflow which work similarly from my judgement.
35d does not have reflow and (I believe) still has Foxit pdf reader.

At this stage I am using 35a from here:
ftp://custftp:FQSswyvGQ20So@ftp.ectaco.com/JL04-v0.35a.exe
which seems to have a very recent last modified date (8th July). The TOC is much tidier for pdf's with this version, however I still have one (an ESV Bible) which locks the reader up. Again I am wondering if it is a Calibre generated TOC that is the problem (it is a very large TOC in this case).

Apart from this issue I am finding this version good at this stage.

--Tony[/quote]

Hey Tony,

Ok great, i understand. I will bring your feedback to the technician and see if they are finding similar problems. I believe they addressed a re-flow issues in the latest version 0.35i which]]> http://www.ectaco.com/posts/preList/19737/27878.page http://www.ectaco.com/posts/preList/19737/27878.page GMT
My last use of 35g introduced other rogue entries in the list also, presently using 35a it is a nice clean listing.

--Tony]]> http://www.ectaco.com/posts/preList/19737/27885.page http://www.ectaco.com/posts/preList/19737/27885.page GMT