http://www.ectaco.com/posts/list/185.page JForum - http://www.jforum.net
Now the unit is locked up. It remains frozen on the first screen (not the menu). It remains powered up and will not turn off. I must remove the batteries to power off.
I have tried resetting and powering on the unit about 8 times now with no luck. It appears like it is resetting, but the unit remains on the first screen. I have left the unit alone for 30 minutes in this state. It does not advance past the first screen. The buttons do nothing.

I have tried removing the batteries and the SD card. No luck.

All I did was attempt to navigate from my list of folders up one level to the menu screen. That is when the screen went blank. Usually I can just hit reset and hold the power button for 5 seconds. It just locks up. ]]> http://www.ectaco.com/posts/preList/18755/26335.page http://www.ectaco.com/posts/preList/18755/26335.page GMT
Panagiotis]]> http://www.ectaco.com/posts/preList/18755/26337.page http://www.ectaco.com/posts/preList/18755/26337.page GMT http://www.ectaco.com/posts/preList/18755/26338.page http://www.ectaco.com/posts/preList/18755/26338.page GMT

Apologize for the inconvenience.
You may try to reload Firmware:
ftp://custftp:FQSswyvGQ20So@ftp.ectaco.com/Lite_0.15.exe

If it doesn't help You will have to mail it to ECTACO Inc.
Please, contact ECTACO Tech Support for return mailing address.

Best Regards,
Pavel - technical support
Ectaco INC,]]> http://www.ectaco.com/posts/preList/18755/26354.page http://www.ectaco.com/posts/preList/18755/26354.page GMT
I have tried upgrading the firmware according to the provided procedures.

The Jetbook remains on the first screen. It never gets to the image. ]]> http://www.ectaco.com/posts/preList/18755/26361.page http://www.ectaco.com/posts/preList/18755/26361.page GMT http://www.ectaco.com/posts/preList/18755/26367.page http://www.ectaco.com/posts/preList/18755/26367.page GMT ]]> http://www.ectaco.com/posts/preList/18755/26368.page http://www.ectaco.com/posts/preList/18755/26368.page GMT http://www.ectaco.com/posts/preList/18755/26395.page http://www.ectaco.com/posts/preList/18755/26395.page GMT ]]> http://www.ectaco.com/posts/preList/18755/26436.page http://www.ectaco.com/posts/preList/18755/26436.page GMT http://www.ectaco.com/posts/preList/18755/26445.page http://www.ectaco.com/posts/preList/18755/26445.page GMT Ectaco Corporate Center
31-21 31st Street
Long Island City, NY 11106 USA
Tel. 718-728-6110
I would advise calling the above number and asking for tech support. If directed to return, use the above address and mark package "Warranty Repair JBL". I was told that no RMA was required, but that may change.]]> http://www.ectaco.com/posts/preList/18755/26448.page http://www.ectaco.com/posts/preList/18755/26448.page GMT http://www.ectaco.com/posts/preList/18755/26450.page http://www.ectaco.com/posts/preList/18755/26450.page GMT http://www.ectaco.com/posts/preList/18755/26459.page http://www.ectaco.com/posts/preList/18755/26459.page GMT http://www.ectaco.com/posts/preList/18755/26696.page http://www.ectaco.com/posts/preList/18755/26696.page GMT http://www.ectaco.com/posts/preList/18755/26755.page http://www.ectaco.com/posts/preList/18755/26755.page GMT http://www.ectaco.com/posts/preList/18755/26869.page http://www.ectaco.com/posts/preList/18755/26869.page GMT
Thank you.

hyc]]> http://www.ectaco.com/posts/preList/18755/26872.page http://www.ectaco.com/posts/preList/18755/26872.page GMT http://www.ectaco.com/posts/preList/18755/26873.page http://www.ectaco.com/posts/preList/18755/26873.page GMT
I just double checked his email. Apparently it's been changed recently. It's now alexi@ectaco.com. You can always find the current email address for them by clicking on the profile button on any message written by them.

The two Ectaco people I've seen here are Pavel (user name green), and Val (user name valyar email valyar@ectaco.com).

Panagiotis]]> http://www.ectaco.com/posts/preList/18755/26878.page http://www.ectaco.com/posts/preList/18755/26878.page GMT
I just double checked his email. Apparently it's been changed recently. It's now alexi@ectaco.com. You can always find the current email address for them by clicking on the profile button on any message written by them.

The two Ectaco people I've seen here are Pavel (user name green), and Val (user name valyar email valyar@ectaco.com).

Panagiotis[/quote]

Pavel has always been responsive to e-mails from me. That's not my problem. My problem is this is 2 times I have had lock-up problem. Already paid to return reader 1 time. But the problem has re-occurred. ie happened 2 times about a month apart.
And I have yet to have anyone tell me how I am supposed to load the new firmware when its available. Current won't load.]]> http://www.ectaco.com/posts/preList/18755/26883.page http://www.ectaco.com/posts/preList/18755/26883.page GMT
And still they haven't confirmed that with the new firmware it'll not happen anymore.]]> http://www.ectaco.com/posts/preList/18755/27061.page http://www.ectaco.com/posts/preList/18755/27061.page GMT
check ths website out i found interesting

http://www.mobileread.com/forums/showthread.php?t=70171&highlight=jetbook+lite&page=3

scroll down to ron46 on page 3 if you are not on page 3 yet. he talks about unfreezing the jetbook. i dont know if it worked since i never tried it but when all else fail.]]> http://www.ectaco.com/posts/preList/18755/27093.page http://www.ectaco.com/posts/preList/18755/27093.page GMT
check ths website out i found interesting

http://www.mobileread.com/forums/showthread.php?t=70171&highlight=jetbook+lite&page=3

scroll down to ron46 on page 3 if you are not on page 3 yet. he talks about unfreezing the jetbook. i dont know if it worked since i never tried it but when all else fail.[/quote]

Many thanks for your effort. I tried it. With only the jetbook lite plugged in I dont get a usb boot option under removable drives. With my ubs card reader plugged in I get the option. I even tried plugging in the card reader selecting usb as a boot device then unplugging and plugging jetbook lite in same port and then booting pc. Still cant load firmware on jbl. it still hangs on logo screen.

At least you gave me something to try which is more than tech support has managed. All they did was tell me the new firmware would fix the problem and then have NEVER told me a viable way to get the new firmware on the jetbook lite.]]> http://www.ectaco.com/posts/preList/18755/27094.page http://www.ectaco.com/posts/preList/18755/27094.page GMT http://www.ectaco.com/posts/preList/18755/27095.page http://www.ectaco.com/posts/preList/18755/27095.page GMT