http://www.ectaco.com/posts/list/185.page JForum - http://www.jforum.net http://www.ectaco.com/posts/preList/18514/25918.page http://www.ectaco.com/posts/preList/18514/25918.page GMT
Dont, forget after a battery change or reset, you have to hold the power button for 3 seconds to turn it on.]]> http://www.ectaco.com/posts/preList/18514/25920.page http://www.ectaco.com/posts/preList/18514/25920.page GMT http://www.ectaco.com/posts/preList/18514/25925.page http://www.ectaco.com/posts/preList/18514/25925.page GMT http://www.ectaco.com/posts/preList/18514/25926.page http://www.ectaco.com/posts/preList/18514/25926.page GMT That is what I did:
1. Got firmware from ftp://custftp:FQSswyvGQ20So@ftp.ectaco.com/Lite_0.14n.exe
2. Run Lite_0.14n.exe on my laptop. It created folder named ‘firmware’ with single file jetBook-Lite-v0.14n.bin in it.
3. Copied firmware’ folder to SD card.
4. Placed the SD card into jetBook lite SD slot.
5. Press and hold the On button and right arrow key
simultaneously until the jetBook logo appears on the screen.
6. Then actually nothing happened. jetBook logo screen stayed unchanged. There is no indication that update process is started. Does this looks like right procedure? Do I need to create Data and reflash_nor folders on SD card manually (I think it is not necessary)? What has to be on SD card root: ‘firmware’ folder or jetBook-Lite-v0.14n.bin file? Any advice is highly appreciated.
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Data
Firmware
reflash_nor

Also - I did a reset before I did the update and another one after... When you first start the update there is a message screen that comes up and you have to choose either OK to start the process or the return arrow to cancel.]]> http://www.ectaco.com/posts/preList/18514/25936.page http://www.ectaco.com/posts/preList/18514/25936.page GMT
Yes running Lite_0.14n.exe create Data, Firmware and reflash_nor folder. Problem is that JBL stuck on logo screen and do not proceed to a message screen. Another problem is that I start getting "USB Device not Recognized" message when attempt to connect JBL to my computer.

I think this question has to be answered by ECTACO support team, but it looks like they do not provide 24 by 7 support, so probably someone from JBL users had similar issues and find solutions already.
]]> http://www.ectaco.com/posts/preList/18514/25941.page http://www.ectaco.com/posts/preList/18514/25941.page GMT http://www.ectaco.com/posts/preList/18514/25942.page http://www.ectaco.com/posts/preList/18514/25942.page GMT Yes the batteries are brand new.
Thank you for your willingness to help.
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When they tell you to hold 2 buttons simultaneously, it can't REALLY be done, you will always press one button a milisecond before the other one. I had a similar problem, but then I pressed and held Power first, then immediately pressed and held the right arrow, and held both.

If that works and the update loads after the prompt screen where you must press OK, you shut down with the reset button, not the power button.


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I don’t think the fact that JBL freezes on logo screen has something to do with firmware update. Yes, I tried to install updates, but just to see if JBL can start from SD card.

As I said JBL was used less than three days, probably for 5 hours totally. After that it stuck on first screen and become unavailable for browsing through USB. It is frustrated, but what really surprised me was the fact that there is not response from ECTACO.
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Have you tried calling them? There is a number listed in one of the other threads.

Me, I'm taking all the issues there are with this JBL unit in stride - it was the cheapest unit I found on the market, so I imagined that there might be some issues with it. Personally I’m amazed at how responsive this company has been in working on and putting out firmware patches. ]]> http://www.ectaco.com/posts/preList/18514/25955.page http://www.ectaco.com/posts/preList/18514/25955.page GMT
Please, email directly to ECTACO technical Support pavel@ectaco.com if You have urgent issue to resolve.
You also may call us at 1-718-728-6110 and ask for technical assistance.

If Your Jetbook-Lite does not turn on, please try to update Firmware:

ftp://custftp:FQSswyvGQ20So@ftp.ectaco.com/Lite_0.14n.exe

1. Download and unpack the firmware package and then transfer the Data, firmware, and reflash_nor folders to the root directory of an SD card. Make sure your SD card does not contain any files other than those found in the firmware package.
2. Place the SD card into your jetBook SD slot.
3. Press the Reset button. The device will turn off. Do not turn it on.
4. Press and hold the On/Off button and right arrow key simultaneously until the jetBook logo appears on the screen.
5. The update process will take about 10 – 15 minutes.
WARNING! Do not press any keys on your jetBook while updating is in progress!
]]> http://www.ectaco.com/posts/preList/18514/25991.page http://www.ectaco.com/posts/preList/18514/25991.page GMT 7. Press and hold the On/Off button for 3 seconds. Release the button.
jetBook will start within 1 minute.
8. Firmware update process is completed at this point.

In order to improve our Customer Service, we urgently need more information about issues when Customers didn't get response from ECTACO Support team.
Please, email all Your comments and suggestions to pavel@ectaco.com We do our best to assist Customers and we anticipate Your help to make our service better.



Best Regards,
Pavel - technical support
Ectaco INC,
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