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Purchasing Software from Ectaco using Paypal  XML
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[Post New]12/18/2012 23:24:56
    Subject: Purchasing Software from Ectaco using Paypal
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ezeechair



Joined: 02/13/2010 10:38:59
Messages: 82
Location: Ottawa, Canada
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How is it that Paypal doesn't work the same at the Ectaco web site as it does at most Web sites. This is the first web site I have been to that offers "Paypal" but does not connect you to Paypal to authorize immediate payment from your account. Had I known this I would have used my credit card and get immediate access to the software I was interested in. I now have to wait for a response from an email to find out how to proceed.

JLG
Ezeechair
Retired
JetBook since Feb 2010
Aluratek Libre Pro since June 2010
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[Post New]12/20/2012 02:14:31
    Subject: Purchasing Software from Ectaco using Paypal
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valyar



Joined: 03/03/2006 08:25:28
Messages: 347
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ezeechair wrote:How is it that Paypal doesn't work the same at the Ectaco web site as it does at most Web sites. This is the first web site I have been to that offers "Paypal" but does not connect you to Paypal to authorize immediate payment from your account. Had I known this I would have used my credit card and get immediate access to the software I was interested in. I now have to wait for a response from an email to find out how to proceed.

JLG

Hi Jean,

Thank you for your inquiry.

We do have such immediate payment system via Paypal for hardware purchases, but unfortunately, it's a bit more complicated with the software so we need to process the Paypal payment manually.

One of our reps should have contacted you by now with further instructions on how to proceed with the payment including our Paypal account details.

Sorry for any inconveniences.

<Please include the original message text in your replies>

Best regards,
Val Reaves,
Ectaco Electronic Translators
mailto:sales@ectaco.com
http://www.ectaco.com

Follow Us On Twitter! http://twitter.com/Ectaco
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[Post New]07/08/2013 08:48:15
    Subject: Purchasing Software from Ectaco using Paypal
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Igor Ivonin



Joined: 07/08/2013 08:35:31
Messages: 1
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ezeechair wrote:How is it that Paypal doesn't work the same at the Ectaco web site as it does at most Web sites. This is the first web site I have been to that offers "Paypal" but does not connect you to Paypal to authorize immediate payment from your account. ... I now have to wait for a response from an email to find out how to proceed.
JLG


It still does not work. According to the instruction, I paid by PayPal to PayPal@ectaco.com account and
I sent immediately the PayPal transaction confirmation to stacym@ectaco.com (order COM-279900, ordered and paid by July 2nd)
However, I've got no reply. Then, during one week time, I sent the confirmation FIVE more times - and nothing again.
I know it was a holiday (July 4th), but one week for the reply with the unlock key is still too much.

This message was edited 1 time. Last update was at 07/08/2013 08:49:27
 
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