JetBook Color - Troubleshooting the July 2012 Update.

This message was edited 3 times. Last update was at 07/27/2012 17:04:37

Hi All,

I have seen some customers with issues on the July 2012 update. We have been working diligently in testing out multiple units in an attempt to diagnose and solve any error.
If your jetBook Color has any issued with updating you may have to re-format the hard drive on your device. Here's how.

1) Turn the JBC on with the power button.
2) Look for the Blue light under the OK button. If this light comes on the jetBook operating system is functional. If not, try to charge the unit.
3) Contact the jetBook Color to your PC with the USB cable.
4) Go to 'My Computer'. Locate the disk referring to the JBC internal memory.
5) IMPORTANT: Make 100% sure you are formatting the right disk. Formatting the wrong disk could delete date on another device you have connected.
6) Right click on the disk and select 'Format'
7) Under File system select 'FAT32'
8) After it is done, re install the firmware ONLY. It is STEP 2 of this guide. http://www.jetbook.net/update/jetbookcolor

Ask any questions you have here.

After one day that I received the JBC (with all recent updates), it has stopped to work, and the screen is frozen!
I did all those steps but the problem doesn't resolve!
It still doesn't work!

Kilden wrote:After one day that I received the JBC (with all recent updates), it has stopped to work, and the screen is frozen!
I did all those steps but the problem doesn't resolve!
It still doesn't work!

Hi,

Thanks for the message. in the vent this does not work please contact the customer service at 718-728-3605 or support@ectaco.com

Or, you can also start a new topic with the exact issue. The better you describe it the faster we can help. Thanks!

This message was edited 1 time. Last update was at 08/27/2012 12:28:20

Thank for answer Jerry.
I work with Emilio, we've sent an email to support@ectaco.com about two hour ago, but we didn't receive any answer. We are trying to receive a solution for this great and frustrating problem since Friday!
As we are in Italy, it isn't so easy to make a telephone call.

Kilden wrote:Thank for answer Jerry.
I work with Emilio, we've sent an email to support@ectaco.com about two hour ago, but we didn't receive any answer. We are trying to receive a solution for this great and frustrating problem since Friday!
As we are in Italy, it isn't so easy to make a telephone call.

Hi,

Thanks for the message, this seems to be a more intricate issue so support should help directly. I don't want to make recommendations that may further the problem. Usually support takes at the most 24 hours to respond, i know Mondays are always their busiest day so i will certainty forward my correspondence to them as well.

Maybe some of our forum users have some ideas. Feel free to make a new thread on the issue.