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probleme avec ectaco partner b-3  XML
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start



Joined: 01/07/2012 12:05:19
Messages: 1
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salut je vien de recevoir mon b-3 anglais francais et je ne suis pas capable de l'ouvrir j'ai installer les drivers qui sont fourni dans le dvd et la je vois la connection qui s'effectue et y a un petit rond comme image qui apparais dans le petit livre c'est ecrit que si sa fonctionne pas de faire un reset ce que j'ai fait mais y a rien de + qui se produit
merci de m'aider
start
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Bonjour,

Merci pour la question. S'il vous plaît essayez une réinitialisation de l'appareil. Retirez les piles et la carte SD de l'appareil. Attendez une minute. Remettre les piles à l'intérieur et la carte SD po

Ensuite, appuyez sur le bouton de réinitialisation. Vous pouvez utiliser un trombone ou un petit quelque chose pour ce faire.

Si vous utilisez toujours des problèmes s'il vous plaît contactez notre personnel de soutien. Vous pouvez appeler 1-718-728-3605 ou par courriel support@ectaco.com


Hello,

Thank you for the question. Please try a master reset of the device. Remove the batteries and the SD card from the device. Wait one minute. Put the batteries back in and the SD card back in.

Then press the reset button. You can use a paper clip or something small to do this.

If you are still running into problems please contact our support staff. You can call 1-718-728-3605 or email support@ectaco.com

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
stelasp



Joined: 02/29/2012 05:55:13
Messages: 3
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Hi!
Friend of mine has recently purchased the product Partner B-3 (http://www.ectaco.com/PB-SBg-B-3/), ECTACO Audio PhraseBook Spanish <-> Bulgarian PB-SBg B-3 . Confused by the english interface language, ot seems that somehow he has deleted the main program. Initially, pressing the turn on button, was apperaring an error message "ezFatOpenfile... failure". The memory card seems empty. After a master reset (made by the instructions from this website), the only thing that appears turning it on is the USB connecting image and no reaction from the buttons. Is there a way to restore the initianal state? Thank you!
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

stelasp wrote:Hi!
Friend of mine has recently purchased the product Partner B-3 (http://www.ectaco.com/PB-SBg-B-3/), ECTACO Audio PhraseBook Spanish <-> Bulgarian PB-SBg B-3 . Confused by the english interface language, ot seems that somehow he has deleted the main program. Initially, pressing the turn on button, was apperaring an error message "ezFatOpenfile... failure". The memory card seems empty. After a master reset (made by the instructions from this website), the only thing that appears turning it on is the USB connecting image and no reaction from the buttons. Is there a way to restore the initianal state? Thank you!


Hi,

Thanks for the message, i believe we have the software packets available for free download. Please contact our support team at support@ectaco.com and they will be able to help you out with them.

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
stelasp



Joined: 02/29/2012 05:55:13
Messages: 3
Offline

Thank you, Jerry!
stelasp



Joined: 02/29/2012 05:55:13
Messages: 3
Offline

Is there a way to change the english interface with a spanish, russian or bulgarian?

This message was edited 1 time. Last update was at 03/01/2012 13:04:28

Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

stelasp wrote:Is there a way to change the english interface with a spanish, russian or bulgarian?


Hi,

Thanks for the message! I have used this model but i am not extremely familiar with it. Please send an email direly to our technical support service and they can answer your question. The email is support@ectaco.com

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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