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Help with My Ectaco XM500 .. I tried to install a dictionary and it erased the others languages...  XML
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ALENSEGO



Joined: 11/04/2011 16:13:39
Messages: 2
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Hello,
I own a Ectaco XM500 Multilanguage.
However, I noticed It didn't have Phrases, Verbs or idioms, so I downloaded a package of yours to replace the couple English-French and for having the English-French with Phrases and Verbs...
But the others languages has been erased !... I tried with the reset button but it only has now English-French when I had 126 languages in my device...
How could i have again the original options of my device ?? I suposed that if i replaced the languages english-french, It only would replace those ones and it wouldn't replace the othes

The serial of my XM500 is 50208363 Model No. 500T

Thanks for your help.

Alvaro
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

ALENSEGO wrote:Hello,
I own a Ectaco XM500 Multilanguage.
However, I noticed It didn't have Phrases, Verbs or idioms, so I downloaded a package of yours to replace the couple English-French and for having the English-French with Phrases and Verbs...
But the others languages has been erased !... I tried with the reset button but it only has now English-French when I had 126 languages in my device...
How could i have again the original options of my device ?? I suposed that if i replaced the languages english-french, It only would replace those ones and it wouldn't replace the othes

The serial of my XM500 is 50208363 Model No. 500T

Thanks for your help.

Alvaro



Hi Alvaro,

The highlight of the XM500 is the amount of languages and the fact that it has a lot of abstract languages. It does not have phrases or some other features.

Please, get your order number on your invoice and call to our tech support at 718-728-3605 or email support@ectaco.com so they can resolve everything for you. Thanks.

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
ALENSEGO



Joined: 11/04/2011 16:13:39
Messages: 2
Offline

Thank you Jerry. Actually I bought it from Amazon.com... Do I have to send to the support team the order from Amazon ? Thank you.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

ALENSEGO wrote:Thank you Jerry. Actually I bought it from Amazon.com... Do I have to send to the support team the order from Amazon ? Thank you.


Hey,

Our tech support team is usually able to help out with all products regardless of where they are purchased.

I actually recommend sending an email to support@ectaco.com rather then calling. The only reason is that the support team via email is very knowledgeable about software questions which this appears to be.

Hope this helps!

NOTE: I will be moving this question to the proper forum section within 48 hours.

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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