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Speech translation  XML
Forum Index » iTRAVL
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Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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hey, today i got mine itravl alpine deluxe. i was going trough all its options, i cant find speech voice translation function, also the training program - cant fint it either. any suggestions?
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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Duzzy wrote:hey, today i got mine itravl alpine deluxe. i was going trough all its options, i cant find speech voice translation function, also the training program - cant fint it either. any suggestions?


Hi,

Thanks for the question. can you please check your invoice and let me know which model number you have? I can help you with the device and using everything but it is essential to know the model. Or if you have your order number which looks like eOrd-###### that can help also.

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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order number seems to be ITL-258440. It is iTRAVL Alpine Deluxe TL-6 with cpen(wich doesnt work untill you reset the device). so any suggestions? i bought full package with all possible features, i did not look at price, payed maximum to get all extras, and what i got, i got "google translator"-like item.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Duzzy wrote:order number seems to be ITL-258440. It is iTRAVL Alpine Deluxe TL-6 with cpen(wich doesnt work untill you reset the device). so any suggestions? i bought full package with all possible features, i did not look at price, payed maximum to get all extras, and what i got, i got "google translator"-like item.


Hi,

Thanks for the question. This order number does not appear to be ours, unless do you live outside of the US?

Also you have provided me with a hardware number. We make 60 different types of TL-6. The model number will be on your invoice and will look like "NTL-##". Please let me know so i can help out with everything. Thanks!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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yes im in europe, and order number is ITL-258440 for sure. also i see serial nr on it : T 6 2 0 1 4 1 5. and why you explaining me that u making 60 types of it. i ordered it with LANGUAGE TEACHER and speach translator, i can even see "Language Teacher" on the box of itravl u sent me. but cant see it in the device. so any options again?
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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and yes i bought it directly form itravl site.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Hi,

As i mentioned the "TL-6" is a hardware number, we make many different types of TL-6 and each one has different features and functions. In order for me to help properly i would need to know the model number which looks like "NTL-##" or the eOrder number "eOrd-######".

If for some reason they are not on the invoice that came in your package you may have to consult with the customer support. Just send an email to support@ectaco.com and they will be glad to help with everything.

Thanks!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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there you are : order number #ITL-258440-eOrd-453234
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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you sent me item that is not as described, even on the box it says it has language teacher, well it DONT have it, deluxe edition - its with cpen and scanning function wich i pay for it too, well, it DOESNT scan a thing ! all you do is trying to cheat me i think, you sell me "alpine" and "deluxe" with all stuff, that doesnt actually work, why do i have to pay for cpen witch DOESNT actually scan? i wouldnt take that item even for free, i needed scanner and language teacher but all i get is "google translator" !!! also i would like to get thing that i have ordered, if not - refund. also my friends wanted to buy same thing, they waited untill i get this, so instead they buying it now, they just having fun of me what a crap i bought !
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Duzzy wrote:you sent me item that is not as described, even on the box it says it has language teacher, well it DONT have it, deluxe edition - its with cpen and scanning function wich i pay for it too, well, it DOESNT scan a thing ! all you do is trying to cheat me i think, you sell me "alpine" and "deluxe" with all stuff, that doesnt actually work, why do i have to pay for cpen witch DOESNT actually scan? i wouldnt take that item even for free, i needed scanner and language teacher but all i get is "google translator" !!! also i would like to get thing that i have ordered, if not - refund. also my friends wanted to buy same thing, they waited untill i get this, so instead they buying it now, they just having fun of me what a crap i bought !


Hi,

Thanks got your message. OK it seems you have an iTravl NTL-2LI (for Lithuanian). To do a speech translation you need to navigate to the audio phrasebook. You can read more detailed instructions here http://www.ectaco.com/posts/list/52640.page

Also this model has a C-Pen scanner however the C-pen scanner is only for Deluxe models. This model cannot work with the C-Pen scanner so I'm not sure why or how it was added to the order. I talked to management and they said they are willing to give you an $80 rebate because of the difficulty with the pen. You can even keep the C-Pen!

You can read a more in depth description about your specific product by looking on our website http://www.ectaco.com/ECTACO-iTRAVL-NTL-2Li/

Please let me know if this works for you!

This message was edited 1 time. Last update was at 03/11/2011 12:06:37


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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and ounce again im repeating you the same : i have ordered ECTACO ITRAVL Alpine DELUXE witch means :

DELUXE FEATURES :

quote from www . itravl . net "Devices" section : "The latest and most functional of all the iTRAVL devices, the Deluxe versions contain !!!!!!!everything you will find in all the other series!!!! plus include a remarkably useful ECTACO /C-Pen handheld scanner that lets you grab, upload and translate text no matter where you find it. " - so its all about the device itself, i think you sent me not Deluxe device, just thing it you made me pay for it to be deluxe, and seperately for the cpen. also "The Deluxe series package include the corresponding SD card for the language combination you choose" - well if it is so, why did i had to pay 50$ for the memory card with lithuanian database? (this quote about card of my choose is in Alpine section too.

so about the bolded place. what can you say about that? language teacher? ulearn? well it should have everything, that all other itravl series has, all the features. well it doesnt. thing is not only about the cpen, its also about all the other things device you sent me dont have.
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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if you cant send me item that i have bought, then i want to have a refund, or item i have ordered. language teacher, ulearn and cpen MUST WORK for it (as deluxe provides them - reasons why i need itravl) please understand me, that i had reasons to buy it, and item you send me doesnt complete my reasons why i bought it, without them its nothing for me, 100% usless. so please respond to this.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Hi,

Thanks again for your message.

Again you have ordered the NTL-2LI device. This device does not come in a deluxe series and is not compatible with the C-Pen. You can see the product description here. http://www.ectaco.com/ECTACO-iTRAVL-NTL-2Li/ Please read this description carefully as it outlines all the features your device has.

If you have a few questions about the order please contact our support team at support@ectaco.com.

Hope this helps.


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
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I have not specified NTL-2LI ANYWHERE. i did not buy that item. i bought deluxe, i went www.itravl.com and i tick alpine, deluxe. i pay for "deluxe" and i did not get that. even on your yellow checkout paper it is "DELUXE" so please stop that ! please stop covering that is not your fault. it is your fault and i ask for refund ! all i want is to get item i have ordered, or money refund for item i havent actually ordered "non-deluxe item".
thats also on my paypal bill !

"Note:
Payment for ITRAVL DELUXE ALPINE Lithuanian - english with scanner. Order number : ITL-258440 E-Mail : doesnot249@gmail.com
Funding Type:
Credit Card"

and i have PAYED money amount for alpine deluxe !!! i have payed $459.90 + 70 shipping, while classic crap you sent me costs total $379.90 !

this is not my order, and not my fault. im requesting refund, i have nothing to do with item you sent to me !
Duzzy



Joined: 03/03/2011 14:35:43
Messages: 10
Offline

why are you ignoring me?
 
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