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Order received incomplete  XML
Forum Index » Other
Author Message
Roussey



Joined: 02/09/2011 10:10:40
Messages: 4
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Hello,
I am French and my knowledge of the English language is very low, therefore you will forgive the errors.
I seek a solution with a problem.
I ordered a translator with a pair English - French and in supplement a chart German French.
I received the translator with the pair English French with an additional chart with the same language Englissh - French.
I claimed on several occasions in Ectato the not received chart German French without any answer.
I however had by mall 2 employees of Ectato but without result.
I am astonished by this behavior and comes to ask you for council.
With which to address itself? If not how to proceed to carry felt sorry for.
Thank you for your assistance.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Roussey wrote:Hello,
I am French and my knowledge of the English language is very low, therefore you will forgive the errors.
I seek a solution with a problem.
I ordered a translator with a pair English - French and in supplement a chart German French.
I received the translator with the pair English French with an additional chart with the same language Englissh - French.
I claimed on several occasions in Ectato the not received chart German French without any answer.
I however had by mall 2 employees of Ectato but without result.
I am astonished by this behavior and comes to ask you for council.
With which to address itself? If not how to proceed to carry felt sorry for.
Thank you for your assistance.


Hi,

Thank you for your questions. Please let me know your order number. I will look at your order and help you proceed.

Also please take note. I will be moving this thread to the proper location. It will be in Technical help > Other. http://www.ectaco.com/forums/show/45.page

I will look for your response.


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Roussey



Joined: 02/09/2011 10:10:40
Messages: 4
Offline

Order number Order# EDL-257926
and correspondance :
From: Guy Roussey [mailto:guy.roussey@tradingfunds.fr]
Sent: Wednesday, February 02, 2011 5:25 PM
To: Amy Fox
Subject: Re: Thank you for shopping at Ectaco, Inc. Order# EDL-257926
Dear Amy Fox
I have just received today the ordered translator, but he has a problem the SD Cart which was joined is not that ordered.
One joined a English-French SD Cart to me whereas I ordered a SD Cart German - French
Sincerely,
From: Ectaco-Stacy Miles
Sent: Monday, February 07, 2011 6:52 PM
To: Guy Roussey
Subject: RE: Thank you for shopping at Ectaco, Inc. Order# EDL-257926
Hello Roussey,
Thank you for your reply.
Have you checked the card that is in the dictionary? Are the both cards contain the same language pair?
Thank you.
Looking forward your reply.
Dear Mrs Stacy Miles,
thank you for your answer,

yes this is the same language pair,
but I ordered an extra SD Card for French-German and I received an French-English Sd card,
Could you send me the French-German Sd card as soon as possible ?
We can call you too if you give up a call number.
Thank you in advance,
Sincerely yours,
Guy Roussey

Dear Mrs Stacy Miles,
I m still waiting an answer from you, could you please treat my request?
Here is a picture from the wrong language SD card.
Sincerely yours
Guy Roussey



Roussey



Joined: 02/09/2011 10:10:40
Messages: 4
Offline

I think that you have problems to answer me which are can beings due to the number order.
I found in my papers a eOrd -452043 EF 500.
I hope that this information will enable you to answer me
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Roussey wrote:I think that you have problems to answer me which are can beings due to the number order.
I found in my papers a eOrd -452043 EF 500.
I hope that this information will enable you to answer me


Hey,

Ok great, i just found your order. The device you ordered is an EF500. That means the device you have will have English - French on it. The SD card you have is German - French (DF500 SD card).

If you tried the device right out of the box it will have English-French on it. If you put the SD card in and re-programmed the device it will now have German-French.

Please contact our technical service at abe@ectaco.com and they can send you software and instructions to get you the proper language combination.

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Roussey



Joined: 02/09/2011 10:10:40
Messages: 4
Offline

Hello,

I already indicated on several occasions that I do not have a SD card German- French.
Ectato was mistaken and sent a SD card English- French to me.
I thus ask that ectato send this SD card German - French to me.

Sincerely yours
Guy Roussey
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Roussey wrote:Hello,

I already indicated on several occasions that I do not have a SD card German- French.
Ectato was mistaken and sent a SD card English- French to me.
I thus ask that ectato send this SD card German - French to me.

Sincerely yours
Guy Roussey


Hi Guy,

Ok i understand.

Please confirm you tried the proper re-programming procedure on the device.

1) Put in the new SD card.
2) Hold down the ON/OFF and Reset buttons at the same time.
3) Select the proper language combination from the screen.

If this does not work we can pass the information to the tech department who will assist you with getting new software.

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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