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Jetbook Color  XML
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czytacz



Joined: 03/01/2012 08:18:38
Messages: 17
Location: Wroclaw, Poland
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pinguin_do wrote:Has some normal customer really had the possibility to see the new release yet to reject my previous statement?
Well, if I'm correct that they have sold no more than 300 devices the danger of sever overload is purely abstract.

If I'm wrong however, and they have sold, say, 3000 - one seventh of the customers (more than 400 in this case) should have received the update by now. Considering the number of people reporting having received it (0) how likely do you think it is?

Broken promises are not the problem here. Delays happen, especially in software development. Dishonesty and treating customers like they were fools are.

This message was edited 4 times. Last update was at 03/02/2012 10:15:33

andyh2000


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Joined: 02/23/2012 05:34:18
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We've had one report of an email here: http://www.mobileread.com/forums/showpost.php?p=1988089&postcount=377

Andrew
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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pinguin_do wrote:Hello altogether,

waiting is not the problem here.

But broken promises are. If someone tells we get something on the 1., knowing that it will not happen than I cannot count on him and in my eyes he looses his reputation.

If it's really a server load problem, there are lot of possibilities to cope with that instead of breaking promises. At least it could have been published earlier. If it's just unfinished software, than the server load story is a bad excuse, not using the expression "lie".
Has some normal customer really had the possibility to see the new release yet to reject my previous statement?

Have a nice weekend altogether.

Daniel


Hey,

I'm sorry if you feel we are not being truthful to you. While i cant disclose sales numbers i can tell you that 300 is an extreme underestimation. We have a few school contracts for these devices and well as sales to a number of corporate clients.

As a previous poster mentioned one of our customer over on mobileread already received the update.

Have a nice weekend as well!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
pinguin_do



Joined: 02/18/2012 05:42:59
Messages: 29
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Also that posts fits perfectly in the Idea of the firmware not being finished now.
The only one on earth getting the firmware tells us to wait 2 more days for his results.
Was that post really independent from Ectaco?

Hint to Ectaco. Please optimize your information politics for the next month.

Daniel
Ken Maltby


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Joined: 07/03/2010 18:44:13
Messages: 196
Location: The Heart of Texas
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"LuBiB" on the MobileRead Forum is real enough and not connected to Ectaco, based on
having read his posts there since he first joined. He has a thread where he did a through
review of his new jetBook Color with pictures and everything. It would not surprise, or
upset me in anyway, if he were one to be among the first to get the update. I would
also expect Andrew to be receiving his shortly as well.

I have heard that a download from the Ectaco site is planned for after the initial emailed
updates have been completed.

I fully expect that the firmware is not in a state where Ectaco considers it "finished", nor
well it likely be so for a few more updates to come. If they go through the same number
of updates as the jetBook Lite, and end up with as good a result, I would consider that a
job well done.

As for missing "promised" release dates, you should be using your Mirasol ereader by
now, shouldn't you? Not to mention practically every PC game I ever heard of.

Luck;
Ken
[Email]
Komandor


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Joined: 02/25/2012 14:48:22
Messages: 19
Location: IL, USA
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"promised"? The word promised already means nothing today?
Komandor


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Joined: 02/25/2012 14:48:22
Messages: 19
Location: IL, USA
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It may be a perfect product in one month from now, nobody argues with that. But we are talking about responsibility and respect, forget about product for a moment.
andyh2000


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Joined: 02/23/2012 05:34:18
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I can understand people being a bit tetchy about the situation - I'm not terribly impressed either. We bought the device only to discover that some of the advertised functionality wasn't available, and Ectaco have carried on advertising it the same way since with not even a note mentioning the stuff that is to come (highlighting, annotations, web browser). The box it comes in has a big sticker saying "Make sure you update your device on the 1st of March" (emphasis mine) and Ectaco have talked about a firmware release on the 1st of March and the 1st of April. Then just as we're getting all excited about having a bit more functionality it's revealed that we might have to wait up to another 7 days to get the update.

Whether or not it's really been released already to some people is a bit irrelevant - the foregoing is a recipe for grumpy customers.

For the next update I'm trying to make myself think of the date as the 7th April, then I might be pleasantly surprised if I get it before then.

By the way, I'm amazed at the continuing absence of photos/videos on the internet of these devices in the hands of "normal" users. Given its the first colour eInk with worldwide availability I'd expect YouTube to be full of unboxing videos.

Andrew

This message was edited 1 time. Last update was at 03/03/2012 14:42:11

czytacz



Joined: 03/01/2012 08:18:38
Messages: 17
Location: Wroclaw, Poland
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Ken Maltby wrote:
It would not surprise, or
upset me in anyway, if he were one to be among the first to get the update. I would
also expect Andrew to be receiving his shortly as well.
So they are sending it in order of merit or something? And how about those thousands that should have received it by now (300 devices sold is an extreme underestimate and we should be almost halfway through the mailing now).


I fully expect that the firmware is not in a state where Ectaco considers it "finished", nor
well it likely be so for a few more updates to come. If they go through the same number
of updates as the jetBook Lite, and end up with as good a result, I would consider that a
job well done.
I don't know the history of jetBook Lite updates but don't expect them to go beyond the two announced for jetBook color (late March and mid-June).

This message was edited 1 time. Last update was at 03/03/2012 14:38:44

czytacz



Joined: 03/01/2012 08:18:38
Messages: 17
Location: Wroclaw, Poland
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edit

This message was edited 2 times. Last update was at 03/03/2012 14:38:24

andyh2000


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Joined: 02/23/2012 05:34:18
Messages: 20
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czytacz wrote:... how about those thousands that should have received it by now (300 devices sold is an extreme underestimate and we should be almost halfway through the mailing now).
...


As stated above I'm really puzzled by the almost total absence of this device in the hands of users as evidenced by pictures, videos or forum postings on the internet. Maybe they've all got their heads down reading...

Andrew

This message was edited 1 time. Last update was at 03/03/2012 14:47:29

Komandor


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Joined: 02/25/2012 14:48:22
Messages: 19
Location: IL, USA
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andyh2000 wrote:I can understand people being a bit tetchy about the situation - I'm not terribly impressed either. We bought the device only to discover that some of the advertised functionality wasn't available, and Ectaco have carried on advertising it the same way since with not even a note mentioning the stuff that is to come (highlighting, annotations, web browser). The box it comes in has a big sticker saying "Make sure you update your device on the 1st of March" (emphasis mine) and Ectaco have talked about a firmware release on the 1st of March and the 1st of April. Then just as we're getting all excited about having a bit more functionality it's revealed that we might have to wait up to another 7 days to get the update.

Whether or not it's really been released already to some people is a bit irrelevant - the foregoing is a recipe for grumpy customers.

For the next update I'm trying to make myself think of the date as the 7th April, then I might be pleasantly surprised if I get it before then.

By the way, I'm amazed at the continuing absence of photos/videos on the internet of these devices in the hands of "normal" users. Given its the first colour eInk with worldwide availability I'd expect YouTube to be full of unboxing videos.


Andrew



I am not amazed... I knew I took a risk buying this product...

Hint: I am Russian and like many Russians in USA I avoid dealing with Russian companies unless I have a very good friend working for the company. That's why my Russian friends don't even know yet that I bought JetBook, otherwise they will be laughing at me.
Ken Maltby


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Joined: 07/03/2010 18:44:13
Messages: 196
Location: The Heart of Texas
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I can certainly understand and appreciate the upset that this, (as it turns out), premature
release of the device, is causing for those who have the device. The other option would
have been that Ectaco have not released the device outside of the academic circles.

I expect that Ectaco will continue the firmware development at least until it functions up
to the product description. For the earlier jetBooks the development of the firmware
continued a little past that point and included adopting more current/advanced reading
software. The functional capabilities of the devices were expanded beyond what was in
the initial product description.

I fully hope and expect that there will be independent developers/hackers, such as those
at "xda-developers" that will take advantage of all the info that "Freescale" has made
available for device firmware development for devices using their MX508 processor.
If not for this device alone, then for the Kindle Touch and others that make use of the
same underlying structure.

Perhaps Ectaco should have held onto the device and not released it to the general
public until they had completed the transition to a more general purpose ereader.

Luck;
Ken
[Email]
czytacz



Joined: 03/01/2012 08:18:38
Messages: 17
Location: Wroclaw, Poland
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I also took the risk. And I am disappointed. The device has the darkest e-ink screen I have ever seen. It is actually dark gray and what is more the frame around it is snowy white enhancing the contrast. The only thing that could make it worth the price was perfect software. The current one however is far from being so, the promised update is delayed, and instead of plainly admitting it, for some curious reason, the company chose the policy of misinformation.

This message was edited 1 time. Last update was at 03/03/2012 15:25:22

Komandor


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Joined: 02/25/2012 14:48:22
Messages: 19
Location: IL, USA
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Well...Loosing $500 is not the end of the world... I am sure there will be better products for a reasonable price soon on the market. Let's hope
 
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