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Can not open C-Pen software!!!  XML
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zahnarzt



Joined: 08/21/2010 16:41:55
Messages: 4
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Problem.
Now i can not open this program.

I tried to uninstall and install again but still have problem.
I receive message:
"Another application that is C-Pen is lareday started. It's recommended that this application is uninstalled. Then start C-Pen Core."
[Email]
zahnarzt



Joined: 08/21/2010 16:41:55
Messages: 4
Offline

Very interesting thing.
Sometimes i can open sometimes it's not possible.
When i open, i can't update and can't download a free dictionary with voucher. I have a mesage: Installation failed.

I'm waiting for your reply impatiently.
Thanks alot in advance

P.S. I've already checked a content in SYSTEM TRAY. Only one C-Pen is downloaded.
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Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

zahnarzt wrote:Very interesting thing.
Sometimes i can open sometimes it's not possible.
When i open, i can't update and can't download a free dictionary with voucher. I have a mesage: Installation failed.

I'm waiting for your reply impatiently.
Thanks alot in advance

P.S. I've already checked a content in SYSTEM TRAY. Only one C-Pen is downloaded.


Hey,

I would recommend contacting support via the email support@ectaco.com They will be best to help out the problem.

I suggest trying this software on a different PC if possible.

Also try removing all C-Pen software and then re-installing. I think their are actually 2 programs that download so if you remove just one it may not work.

While i work for Ectaco i am not tech support so i can only provide insight based on my experiences.

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


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