Firmware

My itravel NTL seems to have a firmware problem...it no longer respondes to the center menu or IHelp. i have tried reset and reboot but without any change. Is it possible to download and restore firmware?

Ectaco support sent me a dowload link now everything is fine in fact better as the download is a new version..thanks to support team

I have etaco itravel (model no: speechGuard GI/PD/HS/MD) When I try to start it does not start. I have this message on the screen "insert sd card with system.bin os image file "

This message was edited 1 time. Last update was at 11/03/2010 01:56:38

Is it possible to download and restore firmware? i have ECTACO iTRAVL NTL-2R

damir wrote:Is it possible to download and restore firmware? i have ECTACO iTRAVL NTL-2R

Hi,

Thanks for the question! Please let me know the following.

1) Which model do you have (Speechguard or NTL-2R)?
2) Which language is on it? Or is there multiple?
3) Do you still have the original language SD card that the device came with?
4) Approximately when was the original purchase?

Let me know so i can better help with the difficulty. Thanks!

Jerry wrote:
Let me know so i can better help with the difficulty. Thanks!

I have Speechguard
endlish - russian
I have original language SD card that the device came with
I do not khow, when I buy it

damir wrote:

Jerry wrote:
Let me know so i can better help with the difficulty. Thanks!

I have Speechguard
endlish - russian
I have original language SD card that the device came with
I do not khow, when I buy it

Hi,

Thanks for the question. If the device was purchased within a year then it will have warranty on it and it can be fixed or replaced at no extra charge. If the warranty is over then you may have to purchase a new SD card.

Please try this:
1) Remove the SD card from the unit.
2) Their is a very small slider on the side of the SD card. Make sure it is on the "unlocked" position (toward the metal connectors).
3) Replace the SD card.
4) Press the reset button. (this is a very small hole on the back of the device).

Does this work? Please let me know, thanks!

Hello, Who knows, how can I contact with support team to update my firmware? And is it free?

Shynggys wrote:Hello, Who knows, how can I contact with support team to update my firmware? And is it free?

Hey,

Thanks for the message. Firmware updates, if available for your model, are free. The best way to see if it is available is by emailing support@ectaco.com

They can send you any updates as a download via email.

Hope this helps!

Jerry wrote:

Shynggys wrote:Hello, Who knows, how can I contact with support team to update my firmware? And is it free?

Hey,

Thanks for the message. Firmware updates, if available for your model, are free. The best way to see if it is available is by emailing support@ectaco.com

They can send you any updates as a download via email.

Hope this helps!

Thank you very much, I will do that!