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Problems with ER900  XML
Forum Index » Partner 900
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Refun



Joined: 06/10/2010 18:38:30
Messages: 1
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Hello. I've got problems with my electronic translator ER 900.
My ER900 was charging. I was working with translator. Suddenly it turned off and indicator of charging went out. I tried to turn on it and I pushed button RESET on the other side, but everything was unsuccesful. Advice me something.
Best regards, Igor.
[Email]
green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline

Remove the battery and put it back in a while.

Then press RESET and turn it on while the unit is plugged in.

Please, contact ECTACO Tech Support if it doesn’t help.



Best Regards,

Phil - technical support

Ectaco INC
[Email]
fima



Joined: 03/29/2011 08:09:23
Messages: 1
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Hello. Ihave a problem with ER900. Iwas traing to openUniversal translator it does not open. What to do?
Thanks,Fima
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Hi,

Thanks for the question and sorry for the difficulty. Please read here http://www.ectaco.com/posts/list/52639.page

Try the "Soft reset" and the "Soft reset and sync"

Please let me know if this works!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Williamig



Joined: 09/13/2011 17:29:11
Messages: 3
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Hello, I have a problem with my ER900 stylus is not working. i do not know what to do.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Williamig wrote:Hello, I have a problem with my ER900 stylus is not working. i do not know what to do.


Hi,

Thanks for the message. Please try the troubleshooting you find here http://www.ectaco.com/posts/list/52639.page

Let me know if that works!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Williamig



Joined: 09/13/2011 17:29:11
Messages: 3
Offline

Hello Jerry

I have done all resets soft and hard. after reseting device stylus starts working, however when i click on a progran using stylus it is picks different program or option.
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Williamig wrote:Hello Jerry

I have done all resets soft and hard. after reseting device stylus starts working, however when i click on a progran using stylus it is picks different program or option.


Hey,

Thanks for the message. Ok just one more piece of information so i can see what to do.

Can you name 2 or 3 different programs you click? And then the program that opens instead of that program.


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
Williamig



Joined: 09/13/2011 17:29:11
Messages: 3
Offline

I choose "Text Translator" but opens "Audio Phrasebook" or
i pick settings then opens Audio Player
Calculator > then any number and it changes to setting sand short cuts from right is not working
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

Williamig wrote:I choose "Text Translator" but opens "Audio Phrasebook" or
i pick settings then opens Audio Player
Calculator > then any number and it changes to setting sand short cuts from right is not working


Hi,

Ok this definitely sounds like a problem with the software on the SD card but we can try one more thing.
1) Navigate to settings. You can use the keys on the device if you have to.
2) Once there hit the icon that looks like a battery.
3) Next their will be a button on the bottom that says calibrate. Try to calibrate the unit and Save.

If this does not work please contact the support team. You can email ABE@ectaco.com. When you do please
1) Put your order number in the title. Or have a proof of purchase available.
2) You can link to this thread so they can read about the issue you are having.
3) As long as the item was purchased within a year it should be covered under warranty.

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
contrerasja



Joined: 09/08/2012 02:41:15
Messages: 1
Location: afghanistan
Offline

it keeps freezing when i try to go back to home, or when i press certain letter. is there anything i can do?

James
[Yahoo!]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

contrerasja wrote:it keeps freezing when i try to go back to home, or when i press certain letter. is there anything i can do?


Hi,

Thanks for the message please try the troubleshooting techniques you see here one after another http://www.ectaco.com/posts/list/52639.page

If it still does not work, please contact our tech support, the email is support@ectaco.com

Hope this helps!

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
 
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