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can't charge and turn ON brand new Jetbook  XML
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iggykh



Joined: 05/13/2010 13:28:50
Messages: 4
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Hi,
I bought a Jetbook as a birthday gift for someone. On the day i received it i switched it ON to test it and after that fully recharged the battery.
However on the big day the Jetbook refused to switch ON.
I thought that the battery is empty and tried to charge it, the battery bar on the screen was running, however the green LED is not lit.
I tried to charge it with the supplied adapter and also with the USB cable, each time left it over night. Still the Jetbook refuses to turn ON.
I also did the initialization as described in the manual and in one of the topics of this forum, still the device is not responding.
I can switch it ON only while it's connected to the charger.

Please advise.
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iggykh



Joined: 05/13/2010 13:28:50
Messages: 4
Offline

any ectaco representative... ?
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green



Joined: 02/19/2008 04:12:34
Messages: 473
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Please, try to plug Jetbook in the wall, then press RESET and press and hold On/off button.

If it doesn’t help contact ECTACO Customer Support by email phil@ectaco.com for further assistance.



Best Regards,

Phil - technical support

Ectaco INC
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iggykh



Joined: 05/13/2010 13:28:50
Messages: 4
Offline

The unit was shipped to Ectaco today. I hope the issue will be solved soon...
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