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Jetbook repair  XML
Forum Index » jetBooks
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[Post New]04/30/2009 11:04:30
    Subject: Jetbook repair
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Kat_n_Larry



Joined: 04/30/2009 10:51:41
Messages: 1
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I purchased a jetbook for my wife and she dropped it 3 months later. I called ectaco and was told that it was not covered under the warranty. They told me I would have to purchase a new one. So I purchased a second one.

A few days later I received an email from Val Reeves who told me if I ordered a new one and put a comment in that it was a replacement, that i would get a replacement for $200. I emailed Val and said i had already purchased one at full price and could i get a refund for the difference. I have not heard from Val since. Way to screw the customer. Since i have an extra $300 broken jetbook, I would like to get the screen replaced incase my toddlers break the good one. Does anyone know where I can get it fixed?

This message was edited 1 time. Last update was at 04/30/2009 11:05:01
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[Post New]05/04/2009 09:53:16
    Subject:
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valyar



Joined: 03/03/2006 08:25:28
Messages: 339
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Dear Kat and Larry,

Unfortunately, it is not possible to replace the broken screen of your jetBook e-book reader.

I was also unable to find any emails that had been sent to your email address provided in this forum.

Please forward your last email at sales@ectaco.com so I could further look into this issue.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com
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