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Jetbook Color update problem  XML
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Joined: 06/28/2010 05:09:51
Messages: 908

scls19fr wrote:That's not as easy as I thought...
Ectaco support (Paul Feofanov) said me to ask their NY office.

According to Abe Khan I have to pay (at my post office) to send the unit to their office
and I also have to pay 35$ for shipping from US to France.

Combined with the fact that I ever paid 100 euros for customs... that's a very
expensive ebook reader !!! (which is not fully usable)...

it's not a very good way of looking at "early adopters"

I'm not responsible of the problem... with other company (Apple for example)
the company send you a box where you put the damaged device... and you
pay nothing because they know that it's their fault (and consummer doesn't have
to pay because of device constructor mistake.

I also would like to notice that there is in fact 3 problems that happened gradualy :

1st pb:
the wireless connection was always on and there was no way to swiched it off

2nd pb:
the OS update couldn't be done

3rd pb:
the power supply stopped to charge the unit.

In the begining of the problem I didn't want to write this publicly... but now
if a more "customer friendly" solution is not given I will go ahead...

Hi Sebastien,

Thank you for contacting Ectaco Inc. Sorry to hear the difficulties with JetBook Color.

You can send the JBC Unit to ECTACO Warranty Department.

ECTACO Warranty doesn’t cover shipping of warranty packages overseas.

The shipping The shipping cost to France is $35 with FedEx.

Free shipping within USA and Canada.

You may pay:

- via PayPal – use our account paypal@ectaco.com

- by credit card – provide credit card number and its expiration date.

I really feel that it's racketeering.

Hi Sebastien,

I saw this issue buzzing back and forth in my inbox. I already took care of it for you.

You should be receiving an email shortly confirming you only need to pay shipping to us. We will take care if it back to you

Thanks for your patience.

Jerry C,
Ectaco Inc

Please make sure you review each threads unique RULES before posting.

Joined: 03/06/2012 02:14:05
Messages: 21

Warranty Department confirmed that they pay for shipping back. Please send for Warranty.

That's nice

I still have to pay for sending the unit to Ectaco... but that's better

This message was edited 1 time. Last update was at 03/16/2012 12:15:46

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