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Partner E15T800  XML
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Dear Julia,

Seems you received a wrong model.
We will exchange it.
We will contact you with the deatils by e-mail.

Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
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Dear Julia,

I am writing you with regard to your query at the ECTACO forum - http://www.ectaco.com/ectaco-posts/list/0/6359.page

Sorry you received an incorrect unit. You received the Partner ETh800 instead of the Partner E15T800.

We do not have to exchange the dictionaries, we just have to send you a correct MMC card.

The MMC card E15T800 will be sent to you as soon as possible.

We are sorry for inconvenience.

<Please include the original message text in your replies>

Best regards,
Ingrid Owen,
Ectaco Inc.
mailto:ingrido@ectaco.com
http://www.ectaco.com
[Email]
JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
Offline

Hello Ingrid,

Thanks for your email.

I am very unhappy with the length of time it has taken to try and get this problem resolved. I ordered the unit before Christmas and I still have a unit that I cannot use.

Also, I was told that the cd that came with it was only for use in my pc. It does not apparently allow me to download languages to the memory card. I would like to know therefore, why the cd has printed on it “Ectaco Partner model E15Th800”, (although this model no. differs from the one I ordered). I don’t actually know what the difference is between the E15T800 and the E15Th800. The unit itself is a PW800 and has a memory card with the model no. ETh800.

Either you send me the unit that I ordered (E15T800) with appropriate accessories (i.e. memory card(s)) before the end of January, or I will have no option but to return the unit.

Regards,

Julia Burgess.
[Email]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline

Dear Julia,

The PW800 is the series name.
The ETh800 is the PW800 unit which comes with the English<->Thai MMC card.
The E15Th800 is the PW800 unit which comes with the multilingual MMC card.

You ordered the E15Th800 and we sent you the ETh800 by mistake.
We were unable to solve the problem faster since you did not receive e-mails from us.
We solved the problem on the next day after you provided another e-mail address.

We sent you the multilingual MMC card. As soon you receive it, you’ll be able to operate the unit as the E15Th800.

For sure there is no need to send us back the English<->Thai MMC card since it was our mistake.

Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline

Dear Julia,

The device comes with the bonus CD.

This CD includes bonus and demo software for various OS (Windows, Pocket PC, Palm).
The CD does not include the software for the E15Th800.
The CD “Ectaco Partner model E15Th800” includes bonus and demo software for languages that are included in the ETh800.

Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
Offline

Just a slight correction to your previous post regarding the length of time it has taken to solve the problem:

I emailed you on 29/12/06 and again on 03/01/07 but did not receive a reply to either of my emails.

On 15/01/07 you posted a message on this forum to say that you'd emailed me several times. I don't know which email address you were using, but you did already have my email address from when I first ordered the unit and from the emails I'd sent you since.

This is what has contributed to the length of time taken. Also, the problem is not solved as you say. The problem will be solved when I am able to use the unit for its intended purpose.

If you have already sent the memory card then I expect I'll receive it within the next few days. Hopefully this will resolve the issue.

Julia.
[Email]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline

Dear Julia,

We answered to all your e-mails.
We noticed that you did not receive replays from us and asked you to provide new e-mail in this post.

Anyway, we recognized the problem with your order and sent the correct MMC card to you.

We ready to provide you any downloadable ECTACO or LingvoSoft software application available at our web site for free as a compensation.

Let me know the software of your choice and we'll send the required download information to your e-mail address.

Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
Offline

I have now received the replacement memory card and had time to try it out. Everything seems to work ok. I am able to switch between many languages. Thank you for finally sorting the problem out.

As for the downloadable software you offered, I do not know enough about the products to know what would be useful. Can you tell me what software could be used in conjunction with my device?

Julia.
[Email]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline

Dear Julia,

It's nice to hear that everything is OK.

I can offer you some English<->Japanese, English<->Chinese or English<->Vietnamese software which you may upload to your device.

Please let me know your choice.


Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
JuliaBurgess



Joined: 12/26/2006 21:06:46
Messages: 14
Offline

Hi Alex,

I guess the most useful would be English-Japanese.

Julia.
[Email]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline

Dear Julia,

I will inform our support team and they will contact you with the deatils.

Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline

The customer is completely satisfied.

Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
sales@ectaco.com
http://www.ectaco.com
[Email]
 
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