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firmware upgrade help and questions  XML
Forum Index » jetBooks
Author Message
artifact



Joined: 04/20/2009 23:32:35
Messages: 1
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The upgrade worked fine with my MacBook.
jfwhite77



Joined: 04/19/2009 01:15:53
Messages: 2
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Thanks much for the help and patience- my problem is also fixed, it was evidently (I think) a faulty SD card. The upgrade went smoothly this time after replacing the card. I continue to be amazed at what a great 'fit' the Jetbook is for me. Keep up the good work - and keep putting out updates like this with great new features! Best wishes, -J.
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mtc



Joined: 05/18/2009 00:16:09
Messages: 1
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Got jetbook a couple of days ago. Already having all sorts of problems with it.
1. When I try to "eject" it from my MAC, it comes back and does not eject!!!! I know it is not my computer as I use external drives on a daily basis and they eject without a problem. This is just weird and extremely annoying. I have to "reeject it" many times and then disconnect it very quickly before it appears back on the file manager!

2. Since I have large pdf files (a few MB) I bought and SD 2GB card right away. The jetbook sees the SD card, but it does not see the files on it!!!! Extremely frustrating!

3. Now, I want to install the new firmware and find that there are not instructions for installing it on a MAC.

I am not computer illiterate, I never had a problem downloading or installing anything. But, please, provide some guidance for installing the firmware on a MAC. That was the reason why I bought this reader!

Already thinking about returning it...
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green



Joined: 02/19/2008 04:12:34
Messages: 473
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Dear customer

Please, follow the link:
http://www.jetbook.net/upgrade.php

You will be able to find there instructions to download Software.
Please, contact ECTACO technical Support over the phone 1-718-728-6110 or
via email pavel@ectaco.com if You have any questions.

Best Regards,
Pavel - technical support
Ectaco INC,
Phone: (718]728-3605
Fax (718]728-4023
www.ectaco.com

This message was edited 1 time. Last update was at 05/22/2009 12:50:15

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chelservoncoast



Joined: 07/26/2009 03:14:05
Messages: 1
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i can't get the jetbook window to open when i plug the usb into my computer. the "safely remove hardware" icon comes up but there's no way to add any files, i can only disconnect the device. i've never had this problem with any usb device before. also i can't get the firmware to install. the files on the SD card show up on the books menu and it tells me "patch files not found" when i try to upgrade the firmware. please help!
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green



Joined: 02/19/2008 04:12:34
Messages: 473
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Dear Customer

Jetbook must be on to transfer data from PC.
Once You plug Jetbook in PC, make sure there is picture on the screen of Jetbook connected to PC. Only at this point You may transfer data from PC to Jetbook.

Customer Support Team
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fish



Joined: 06/07/2010 13:35:59
Messages: 18
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Sorry.
Posted in the wrong thread.

This message was edited 1 time. Last update was at 06/07/2010 13:39:47

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linch9



Joined: 07/08/2010 16:13:14
Messages: 1
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hi,

I have download the latest version (0.16). When I double click the file, it gives me an error

Can't open file Lite-016.exe as archive.

Any suggestions are appreciated.

thank you,
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Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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linch9 wrote:hi,

I have download the latest version (0.16). When I double click the file, it gives me an error

Can't open file Lite-016.exe as archive.

Any suggestions are appreciated.

thank you,


MOVED --> to jetBook forum.

Hey,

Thanks for the question. Are you trying to open the file onto a mac or a PC?

I have not heard if this difficulty before so perhaps it is isolated to your computer. Is it possible to try on some one else's computer?

Hope this helps!

This message was edited 1 time. Last update was at 07/09/2010 11:13:51


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
elf



Joined: 06/20/2010 22:48:05
Messages: 16
Offline

A post on a different topic here says the Ectaco customer support has dramatically improved since Jerry was let loose on the forum or something...I can totally agree with that sentiment! Well done Jerry!! To be fair to Ectaco,I must say that my replacement jetBook Lite was sent promptly with no dramas or whatever. This new one has the 016 firmware,and for whatever reason it is just much better than the old one. Everything is much faster,opening things,shutdown,everything is much better. The only thing I'm wondering now is...do you have to keep updating this firmware thing every time there's a new version or something? Or can you just keep using it like this? The reason I want to know is that I still haven't actually learned why my old one just stopped working after being perfect for 5 months...was it to do with updating firmware or something else? Will this same thing happen again in a couple of months? Does the device stop if you don't update the firmware? Sorry,I'm very untechnical!!
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

elf wrote:A post on a different topic here says the Ectaco customer support has dramatically improved since Jerry was let loose on the forum or something...I can totally agree with that sentiment! Well done Jerry!! To be fair to Ectaco,I must say that my replacement jetBook Lite was sent promptly with no dramas or whatever. This new one has the 016 firmware,and for whatever reason it is just much better than the old one. Everything is much faster,opening things,shutdown,everything is much better. The only thing I'm wondering now is...do you have to keep updating this firmware thing every time there's a new version or something? Or can you just keep using it like this? The reason I want to know is that I still haven't actually learned why my old one just stopped working after being perfect for 5 months...was it to do with updating firmware or something else? Will this same thing happen again in a couple of months? Does the device stop if you don't update the firmware? Sorry,I'm very un

Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
elf



Joined: 06/20/2010 22:48:05
Messages: 16
Offline

Ok,cool...hopefully you won't be hearing from me again any time soon! Cheers.
domundo



Joined: 07/27/2010 08:57:03
Messages: 8
Offline

Hello
it's my fist time in this forum and I hope you understand my very very poor written english!
I try to update the firmware of my jetbook (a great product until, 2-3 weeks ago, it starts to freeze with the lcd screen blocked). I follow the instructions in the forum and in the ectaco site, but I've the same thing: the reader stands in the "JETBOOK by €ctaco www.ectaco.com" logo and there is no way to go ahead. I try to press the power button and in the same time to press the right arrow, for 5 sec, for 20 sec and for 2 minutes (I must release the buttons because I was not able to keep press for more time!). I've the 33 version of firmware.
I made this step:
1) take a sd card and format it (in a HP notebook with Windows 7 Home Premium 64) in the FAT file system
2) Download the latest firmware from ectaco (35m: today the firmware file exe contains the directory DATA and REFLASH_NOR, the file zip downloaded yesterday doesn't contain these folders).
3) exctract all the folders and copy them in the root of sd card
4) put the cd card into the reader
5) press reset button: the reader switch of very very slowly
6) press in the same time the power button and the right arrow key, in very very several ways: first the power, first the arrow key, in the same time, for a time from 2 second to 2 minutes. I release the buttons when the logo "JETBOOK" appears, some times after some seconds.
7) the reader switch on but is stands blocked in the "JETBOOK" logo page: I wait also an hour if something changes, but the reader stands blocked and it is not swiched off. The only way to "give a kick" to the reader is press the reset button.

I don't know what I can do at this moment: at this moment I can use the reader for 8-9 minutes and after this time, the lcd screen freeze and it's impossible to use anymore, so I hope in the new firmware.
If you want, I create a video where you can see anything and I'll post it in youtube, so you can undestand well my situation.
regards and thanks for your patience.
alessandro - SL JB-519544 from italy

This message was edited 1 time. Last update was at 09/28/2010 06:52:01

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Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline

domundo wrote:Hello
it's my fist time in this forum and I hope you understand my very very poor written english!
I try to update the firmware of my jetbook (a great product until, 2-3 weeks ago, it starts to freeze with the lcd screen blocked). I follow the instructions in the forum and in the ectaco site, but I've the same thing: the reader stands in the "JETBOOK by €ctaco www.ectaco.com" logo and there is no way to go ahead. I try to press the power button and in the same time to press the right arrow, for 5 sec, for 20 sec and for 2 minutes (I must release the buttons because I was not able to keep press for more time!). I've the 33 version of firmware.
I made this step:
1) take a sd card and format it (in a HP notebook with Windows 7 Home Premium 64) in the FAT file system
2) Download the latest firmware from ectaco (35m: today the firmware file exe contains the directory DATA and REFLASH_NOR, the file zip downloaded yesterday doesn't contain these folders).
3) exctract all the folders and copy them in the root of sd card
4) put the cd card into the reader
5) press reset button: the reader switch of very very slowly
6) press in the same time the power button and the right arrow key, in very very several ways: first the power, first the arrow key, in the same time, for a time from 2 second to 2 minutes. I release the buttons when the logo "JETBOOK" appears, some times after some seconds.
7) the reader switch on but is stands blocked in the "JETBOOK" logo page: I wait also an hour if something changes, but the reader stands blocked and it is not swiched off. The only way to "give a kick" to the reader is press the reset button.

I don't know what I can do at this moment: at this moment I can use the reader for 8-9 minutes and after this time, the lcd screen freeze and it's impossible to use anymore, so I hope in the new firmware.
If you want, I create a video where you can see anything and I'll post it in youtube, so you can undestand well my situation.
regards and thanks for your patience.
alessandro - SL JB-519544 from italy


Hey,

Thank you for the question.

So if i understand correct your jetBook lite boots up to the screen that says "jetBook - Lite" and does not go past there. Is that correct?

Once you press reset you should wait a few seconds and then press "On/off" and "right arrow" simultaneously. (it seems like you have tried this but just want to make sure they are pressed at the same time).

Please try or let me know the following
-How are the batteries in the JBL? They should be at least half way or it could cause difficulties like this.
-Diagnostic menu: Reset the device. Press and hold 3 buttons (on/off, font zoom and menu button). When you see the "jetBook -Lite" screen release "on/off". Keep your fingers on the "font zoom" and "menu" button until you see a 16# diagnostics screen. Then go to #13 and click reflash NOR. Next go to #7 restore factory default.
- Try the firmware update and the diagnostics menu with NO batteries in instead have the device connected to the PC.


Please let me know if any of these suggestions help. If you get stuck somewhere please let me know exactly where so i can help better!

This message was edited 2 times. Last update was at 09/28/2010 06:52:27


Jerry C,
Ectaco Inc
www.ectaco.com


Please make sure you review each threads unique RULES before posting.
domundo



Joined: 07/27/2010 08:57:03
Messages: 8
Offline


Hey,

Thank you for the question.

So if i understand correct your jetBook lite boots up to the screen that says "jetBook - Lite" and does not go past there. Is that correct?

Once you press reset you should wait a few seconds and then press "On/off" and "right arrow" simultaneously. (it seems like you have tried this but just want to make sure they are pressed at the same time).

Please try or let me know the following
-How are the batteries in the JBL? They should be at least half way or it could cause difficulties like this.
-Diagnostic menu: Reset the device. Press and hold 3 buttons (on/off, font zoom and menu button). When you see the "jetBook -Lite" screen release "on/off". Keep your fingers on the "font zoom" and "menu" button until you see a 16# diagnostics screen. Then go to #13 and click reflash NOR. Next go to #7 restore factory default.
- Try the firmware update and the diagnostics menu with NO batteries in instead have the device connected to the PC.


P
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