Touch screen problem.

I have started to have an intermittent problem with the touch screen on my 900.

Yesterday I selected the English dictionary to look up a word. I then tried to go back to the English/French dictionary, but the screen would not respond to any touch in the top left hand corner. Neither using my finger tip or the supplied probe worker. I tried on both the screen icon and the printed icon in the extream corner and neither worked. I eventually had to use the numeric selection, number 1.

Today it is working OK, but for how long I have no idea. Has anyone else had this problem and if so how was it sorted?

OK, 4 days later.

Is there anyone out there that can help me with this problem?

It is getting so that the touch screen is not operating at all !!!!!!!!

Well, so far the only response that I have had to my question is silence!!!

I have e-mailed the ectaco support team and the only response that I have had is to say that I can get a deal to trade my P900 in for a Partner Lux because my P900 is out of the 1 year warrenty, but after a couple of digs from me to find out what the problem is with my P900 I have had no response for the last 3 days!

My P900 is now almost useless as I can't access the touch screen at all. I have tried to reset it a couple of times so now the click and voice volume is far too loud and I can't change it. I have NO access to the touch screen.

The unit is just over 2 years old. That puts it at around 200$ a year? That is a boat load of the lovely local wine we drink and a very expensive way to translate a language for a retiree!

Come on Ectaco, what are you going to do about my problem? Are you going to ban me or take this thread off of your forum?? This has been a great machine and has impressed a lot of people that have seen it. So why throw your reputation away now by not answering?

GYFO

Johnzob wrote:I have started to have an intermittent problem with the touch screen on my 900.

Yesterday I selected the English dictionary to look up a word. I then tried to go back to the English/French dictionary, but the screen would not respond to any touch in the top left hand corner. Neither using my finger tip or the supplied probe worker. I tried on both the screen icon and the printed icon in the extream corner and neither worked. I eventually had to use the numeric selection, number 1.

Today it is working OK, but for how long I have no idea. Has anyone else had this problem and if so how was it sorted?

OK, it has now been 14 days, fourteen days, since I first posted this problem and the only replies have been from me asking for help!

I appear to be in a special place all on my own?

Is there anyone out there across the Pond who is willing to help me with a small bit of kit that has so far cost me about 200$ a year to own?

I now have a P900 that has NO touch screen facility at all. The volume is stuck at loud since I tried to do a reset because I can't use the touch screen to adjust it.

In the past I have sung the praise of this unit to all of my friends and it has been used a lot. We live here in France full time and it has gone virtually everywhere with me and has been admired by all who have seen it, BUT now all I can do is use less than 25% of the fascility and even after 2 e-mails to your info/tech people the only reply I have had from anyone is one of your guys trying to sell me a Partener Lux ???????

For crying out loud, all I am asking for is for someone to help me to get my P900 working properly again. Surely that is NOT rocket science?

I will probably get banned from here, but for what? Because I asked 4, four, times for help?

I think Jerry has gone AWOL!

rcshott wrote:I think Jerry has gone AWOL!

I'm here. I've been informed the customer was given help via email and phone. No worries.