PW800- don't work - Order# COM-181254

afechet · Messages: 6

Dear Alex,

I received my ERm800 and I can't use it.
After starting I receive the message:

System detected internal problems after restart
It's recommended to format User disk.
Proceed with formating ?
Up button - Accept
Down button - Skip

I selected Accept, it respond .. Processed
and the desktop is arrived.

After a few minutes the unit is blocked or make an automatic restart.

I tried to Reset many times but without success: the problem is the same.

Please help me!

Thank you,
Ambrozié

alexi · Messages: 425

Dear Ambrozié,

Please find a step by step procedure to reload the Firmware for 800 Models here:
http://www.ectaco.com/ectaco-posts/list/6580.page
http://www.ectaco.com/ectaco-posts/list/6581.page

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

afechet · Messages: 6

Dear Alex,

I have done:

http://www.ectaco.com/ectaco-posts/list/6580.page
http://www.ectaco.com/ectaco-posts/list/6581.page

for reloading the Firmware for 800 Model but after that the problem is the same: the unit block immediately after a few operations (using the stylus or the the buttons).

After that for rebooting I must use Reset or I must disconnect the buttery (the button On/Off don't works).

Thank You,
Ambrozié

alexi · Messages: 425

Dear Ambrozié,

Please send the unit back to us for replacement.

For RMA number please call 718-728-6110 ext.206

Please indicate that you received not working model.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

afechet · Messages: 6

Dear Alex I,

Like demanded, I sent you the old bad unit and I have the confirmation that we have received it yesterday (by FedEx).

Could you tel me when I may have my new unit?

Thank you very much!

Ambrozié

alexi · Messages: 425

Dear Ambrozié,

We sent the replacement to you.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

afechet · Messages: 6

Hi Alex I.,

Like I told you, I received the unit but I am exactly the same problem.
I think you sent me the SAME unit with the SAME problem!

System detected internal problems after restart It's recommended to format
User disk.
Proceed with formating ?
Up button - Accept
Down button - Skip

I selected Accept, it respond .. Processed and the desktop is arrived.
After a few minutes the unit is blocked or make an automatic restart.
I tried to Reset many times but without success: the problem is the same.

(cont)

afechet · Messages: 6

(cont.)

I tried too:

http://www.ectaco.com/ectaco-posts/list/6580.page
http://www.ectaco.com/ectaco-posts/list/6581.page
and the problem is the same: the unit block immediately after a few
operations (using the stylus or the the buttons).

Please tell me if really this model is OK and send me a GOOD and TESTED unit (could you please take 5 minutes for making a list of base operations).

I like the model but if you are not capable to send me another good unit I
must return you the order (I have not time and money to waste).

Please answer me here; during the day time I can't call you.

Thank you!
Ambrozié

alexi · Messages: 425

Dear Ambrozié,

We sent working unit to you. We test all products.

Anyway I forwarded you phone number to our support team.
They will contact you shortly.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

afechet · Messages: 6

Hi Alex I,

I talked with technical support; they are not capable to fix my unit.
The unit have BIG PROBLEMS like I wrote in this forum.

I will send you the unit for REPLACEMENT (another money for shipping ! ).
Please DON'T SEND ME THE SAME UNIT. This unit don't works!

I want a dictionary not a lot of troubles!

Thank you a lot!
Ambrozié

alexi · Messages: 425

Dear Ambrozié,

Ok, we'll double check.

We ready to provide you any LingvoSoft downlodable software for free as compensation.

Please let me know the software title.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com