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Romashka
Messages: 5
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 26/08/2008 04:34:53 Subject:
ER850 but German-Russian - update
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Looking through the dictionary we've explored that the German-Russian SD card is probably a cheapest version of iTRAVL and it has a computer voice. 
Moreover we found some errors - when touching various screen icons virtual keyboard doesnt work.
We also cant switch language interface in language option, we hope this is because of SD card supplied to us as being incorrect
Can you organise to supply the correct SD card as Russian English for the ER850
ASAP
Thanks
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valyar
Messages: 168
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26/08/2008 06:03:36 Subject:
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Dear Sir / Madam,
Please send us an email at sales@ectaco.com providing your order reference number for this purchase.
One of our representatives will get back to you shortly with all required information on how to return the unit for replacement.
Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com
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Romashka
Messages: 5
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26/08/2008 17:50:05 Subject:
Why return unit
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I cant understand why you would need me to return the entire unit as I have established that the SD card is the incorrect language, wouldnt it be better and a cheaper option for your company to simply send the correct SD card English Russian please not as I have in this unit as a Russian German iTravel, all I need is the correct SD card for unit then I will understand if the unit is not functioning correctly
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Romashka
Messages: 5
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26/08/2008 17:50:26 Subject:
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Please be advised that my 7 day return policy wont start until I recieve the correct card so I can establish then if the unit works correctly.
If you want me to return the unit for replacement because of your error this is no problem also I just feel its a wast of time and your money as I wont be responsible for postage costs because of your errors.
The following is info supplied on your invoice
Order eOrd-374199
You can email me if you would like to keep my dissatisfied comments from being entered into your forum for customers and potential customers to see.
Please take this seriously as it deserves your full attention as I am not happy with how this situation stands at teh moment.
Regards Wayne
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green
Messages: 119
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28/08/2008 17:20:51 Subject:
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Dear customer
We are working on your issue, and we'll contact you as soon as possible.
Customer Support
Ectaco Electronic Translators
www.ectaco.com
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Romashka
Messages: 5
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29/08/2008 20:01:05 Subject:
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Dear ectaco-team
Thank you for you help through alot of e-mails
We have been spending time all this week to fix problems to our unit which continually appeared to be faulty.
Maybe you will send to us an original SD card for our unit finally
Thank you
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green
Messages: 119
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31/08/2008 16:09:55 Subject:
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Dear Customer
Please write an e-mail to our support team.
www.support@ectaco.com
We will resolve that issue.
Customer Support
Ectaco Electronic Translators
www.ectaco.com
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