I cannot register my software.

b1288@yahoo.com · Messages: 1

I cant register my software either. There was a key in the confirmation email, but the software does not allow to enter it. It's written on the website that i am supposed to receive a .key file with the order confirmation and then to copy that file to mt hand held. But there was no file attached to the confirmation. I am completely confused.

I have already spent an hour trying to find an answer on the website. The site organization is awful. Try to find your software name in a fold down menu in the support application form - around 500 items, sorted an a way that makes impossible to find anything.

I am not a complaining person, but I got frustrated and annoyed. I want to use my software.

valyar · Messages: 131

Dear Andrei,

The required download and registration information including the rkf file was sent to your email address in the order confirmation letter.
The rkf file is provided as a link and not as an attachment. You should download this file to your PC and then transfer it to PDA with ActiveSync software and PC connection.
You should then transfer it to "My Documents" folder and launch the downloaded software on your PDA.
When the Registration window appears, please press "Open File" button and select this *.rkf) file. After you press OK, you will get a confirmation window of successful product registration. If the registration window didn't appear when you launched the software, please go to its Tools->Registration tab.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com

cassebaum · Messages: 1

Dear sirs!
I transferd the lingvosoft-dictionary-pkpc-engrus-nt-41.rkf-file into the My Documents folder.
Then I open the programm LingvoSoft Travel Dictionary 2008 Multilingual
for Pocket PC.
Now I see the registration screen:
In the middle there is a window/button wich says " BUY NOW! "
Klicking it gives no changes. I can only klick on the "OK"-Button on the right above.
Doing it the program starts.
I klick on Tools and go to "Register....."
Now there is the same registration-screen again but it is not possible to registrate.
I cannot find any "OPEN-BUTTON".
Please help me! Thank you!

Dieter Cassebaum

valyar · Messages: 131

Dear Dieter,

The lingvosoft-dictionary-pkpc-engrus-nt-41.rkf file is a registration key file suitable for registration of LingvoSoft Dictionary 2008 English <-> Russian for Pocket PC, and not the LingvoSoft Travel Dictionary 2008 Multilingual for Pocket PC.

This is the reason why you cannot use this file to register the multilingual dictionary.

If you purchased the LingvoSoft Travel Dictionary 2008 Multilingual for Pocket PC you should access the correct registration file by logging in to your account at our website.

You may log in to your account online at
http://www.ectaco.com/account

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com

cat3223s · Messages: 1

I ordered Michaelis Portuguese dictionary software on March 21. I cannot open the file, nor can I access my account. My order confirmation contained no registration key or instructions. Both my emails and phone messages are ignored or passed onto another dead end. My order number is $COM-207010.

valyar · Messages: 131

Dear Stella,

You ordered a 3rd party software produced by Babylon.

The software developers sent you the required download and registration information by email.

If you claim that you did not receive it, please send us an email to sales@ectaco.com with your order reference number in the subject line so we could forward it to the software developers and request the information to be re-sent.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com